Quality Assurance Specialist — Flexible Schedule & Coaching

Everise; Washington (District of Columbia); Remote; USD 42,000 - 65,000; Full time

Job summary

Everise in the United States is seeking a Specialist - Quality Assurance to ensure calls meet client and Everise quality guidelines. You will monitor and audit associates, provide coaching, and partner with supervisors to uphold standards.

This role requires at least 1 year in customer service, strong MS Office skills, and excellent written and oral communication. You will train new hires, participate in calibration sessions, and contribute to ongoing process improvements.

Qualifications

• At least 1 year of customer service and/or sales experience, preferably in a call center environment.
• High school diploma or equivalent required. Some college preferred.
• Proficiency in Microsoft Office applications, especially MS Word and Excel.
• Excellent oral and written communication skills.
• Detailed-oriented.
• Analytical skills.
• Exceptional motivational and interpersonal skills.
• Able to work independently.
• Flexible Schedule.
• Dependability regarding completion of assignments and attendance.

Responsibilities

• Monitor/audit each assigned associate in accordance with Everise and client requirements
• Work with supervisors and management to ensure that all associates are meeting quality standards
• Provide training as needed to both new hires and experienced associates
• Attend and contribute to both internal and client calibration sessions
• Remain knowledgeable on project information by keeping training manual and memos updated, and taking calls on assigned engagement(s)
• Any other duties and responsibilities assigned by management of the company

Skills

Customer service

Sales experience

Excellent communication

Analytical skills

Attention to detail

Independent work

Flexible schedule

Education

High school diploma or equivalent

Tools

MS Word

Excel

Job description

Everise in the United States is seeking a Specialist - Quality Assurance to ensure calls meet client and Everise quality guidelines. You will monitor and audit associates, provide coaching, and partner with supervisors to uphold standards.

This role requires at least 1 year in customer service, strong MS Office skills, and excellent written and oral communication. You will train new hires, participate in calibration sessions, and contribute to ongoing process improvements.