Quality Assurance Specialist | Flexible Schedule (Remote)

Everise; Iowa City (IA); On-site; USD 42,000 - 64,000; Full time

Job summary

Everise is seeking a Specialist - Quality Assurance to ensure calls meet client and Everise quality guidelines. The role involves monitoring associates, scoring, and providing coaching to improve performance across engagements.

The ideal candidate has 1+ year in customer service or sales, strong communication, and proficiency with MS Office. The position emphasizes training, calibration participation, and independent, reliable work within a call center environment.

Qualifications

• At least 1 year of customer service and/or sales experience, preferably in a call center environment.
• High school diploma or equivalent required; some college preferred.
• Proficiency in Microsoft Office applications, especially MS Word and Excel.
• Excellent oral and written communication skills.
• Detailed-oriented.
• Analytical skills.
• Exceptional motivational and interpersonal skills.
• Able to work independently.
• Flexible Schedule.
• Dependability regarding completion of assignments and attendance.

Responsibilities

• Monitor/audit each assigned associate in accordance with Everise and client requirements.
• Work with supervisors and management to ensure that all associates are meeting quality standards.
• Provide training as needed to both new hires and experienced associates.
• Attend and contribute to both internal and client calibration sessions.
• Remain knowledgeable on project information by keeping training manual and memos updated, and taking calls on assigned engagement(s).
• Any other duties and responsibilities assigned by management of the company.

Skills

Customer service

Communication skills

Detail-oriented

Analytical skills

Interpersonal skills

Independent worker

Flexible schedule

Dependable

Education

High school diploma or equivalent

Tools

MS Word

MS Excel

Job description

Everise is seeking a Specialist - Quality Assurance to ensure calls meet client and Everise quality guidelines. The role involves monitoring associates, scoring, and providing coaching to improve performance across engagements.

The ideal candidate has 1+ year in customer service or sales, strong communication, and proficiency with MS Office. The position emphasizes training, calibration participation, and independent, reliable work within a call center environment.