Quality Assurance Specialist & Call Center Coach

Everise; Nashville (TN); On-site; USD 36,000 - 55,000; Full time

Job summary

Everise is seeking a Specialist - Quality Assurance to ensure calls meet client and Everise quality guidelines. You will monitor associates, score monitors, and provide coaching to help improve performance.

Candidates should have 1+ year of customer service or sales experience, a high school diploma (some college preferred), and proficiency with Word and Excel. The role emphasizes training, calibration sessions, and independent work within a dynamic environment.

Qualifications

• 1+ year of customer service or sales experience, preferably in a call center.
• High school diploma or equivalent; some college preferred.
• Proficiency in MS Word and Excel.

Responsibilities

• Monitor/audit each assigned associate per Everise/client requirements.
• Work with supervisors to ensure associates meet quality standards.
• Provide training to new hires and experienced associates as needed.
• Attend and contribute to internal and client calibration sessions.
• Keep training manuals/memos updated and handle calls on assigned engagements.
• Perform any other duties assigned by management.

Skills

Customer service

Sales experience

MS Word

MS Excel

Communication skills

Detail oriented

Analytical skills

Interpersonal skills

Independent worker

Flexible schedule

Attendance reliability

Education

High school diploma

Some college preferred

Job description

Everise is seeking a Specialist - Quality Assurance to ensure calls meet client and Everise quality guidelines. You will monitor associates, score monitors, and provide coaching to help improve performance.

Candidates should have 1+ year of customer service or sales experience, a high school diploma (some college preferred), and proficiency with Word and Excel. The role emphasizes training, calibration sessions, and independent work within a dynamic environment.