Quality Assurance Specialist – Call Center

Everise; Oklahoma City (OK); On-site; USD 42,000 - 54,000; Full time

Job summary

Everise is seeking a Specialist - Quality Assurance to ensure calls adhere to client and Everise quality guidelines. You will monitor associates' transactions, score monitors, and provide active coaching and feedback.

This role requires strong communication, attention to detail, and the ability to work independently. Ideal candidates have 1+ year in customer service or sales, a high school diploma (some college preferred), and proficiency with MS Word/Excel.

Qualifications

• At least 1 year customer service and/or sales experience, preferably in a call center environment.
• High school diploma or equivalent required. Some college preferred.
• Proficiency in Microsoft Office applications, especially MS Word and Excel.
• Excellent oral and written communication skills.
• Detail-oriented.
• Analytical skills.
• Exceptional motivational and interpersonal skills.
• Able to work independently.
• Flexible Schedule
• Dependability regarding completion of assignments and attendance.

Responsibilities

• Monitor/audit each assigned associate in accordance with Everise and client requirements.
• Work with supervisors and management to ensure that all associates are meeting quality standards.
• Provide training as needed to both new hires and experienced associates.
• Attend and contribute to both internal and client calibration sessions.
• Remain knowledgeable on project information by keeping training manual and memos updated, and taking calls on assigned engagement(s).
• Any other duties and responsibilities assigned by management of the company.

Skills

Customer service

Analytical skills

Interpersonal skills

Excellent communication

Independent work

Flexible schedule

Dependability

Education

High school diploma

Some college

Tools

Microsoft Word

Microsoft Excel

Job description

Everise is seeking a Specialist - Quality Assurance to ensure calls adhere to client and Everise quality guidelines. You will monitor associates' transactions, score monitors, and provide active coaching and feedback.

This role requires strong communication, attention to detail, and the ability to work independently. Ideal candidates have 1+ year in customer service or sales, a high school diploma (some college preferred), and proficiency with MS Word/Excel.