Remote QA Specialist: Coaching & Call Center Quality

Everise; Kansas City (MO); On-site; USD 36,000 - 60,000; Full time

Job summary

Everise in the United States seeks a dedicated Specialist - Quality Assurance to monitor and audit call interactions, ensuring adherence to client and Everise quality guidelines. You will coach associates, participate in calibration sessions, and help keep training materials current.

The role emphasizes data-driven evaluation, ongoing communication, and collaboration with supervisors to elevate call quality and customer experience.

Qualifications

• 1 year of customer service and/or sales experience, preferably in a call center
• High school diploma or equivalent; some college preferred
• Proficient in Microsoft Office, especially Word and Excel
• Excellent written and verbal communication skills
• Detail-oriented with strong analytical abilities
• Strong interpersonal and motivational skills
• Ability to work independently and meet deadlines
• Flexible schedule and dependable attendance

Responsibilities

• Monitor/audit assigned associates per Everise and client requirements
• Collaborate with supervisors to ensure quality standards are met
• Provide training to new hires and experienced staff
• Attend internal and client calibration sessions
• Keep training materials updated and stay informed on project details
• Perform other duties as assigned by management

Skills

Customer service

Sales experience

MS Word

MS Excel

Communication skills

Detail-oriented

Analytical skills

Interpersonal skills

Independent work

Flexible schedule

Dependable

Education

High school diploma or equivalent

Some college preferred

Job description

Everise in the United States seeks a dedicated Specialist - Quality Assurance to monitor and audit call interactions, ensuring adherence to client and Everise quality guidelines. You will coach associates, participate in calibration sessions, and help keep training materials current.

The role emphasizes data-driven evaluation, ongoing communication, and collaboration with supervisors to elevate call quality and customer experience.