Quality Assurance Specialist & Coach (Call Center)

Everise; Idaho Falls (ID); On-site; USD 19,000 - 30,000; Full time

Job summary

Everise in Idaho Falls is seeking a Specialist - Quality Assurance to ensure calls meet client and Everise quality guidelines. You will monitor associates’ transactions, score monitors, and provide coaching.

You will collaborate with supervisors, participate in calibration sessions, and stay up-to-date with training materials. Candidates should have at least 1 year in customer service, strong MS Office skills, and excellent communication.

Qualifications

• At least 1 year customer service and/or sales experience.
• High school diploma or equivalent required; some college preferred.
• Proficiency in MS Word and Excel.
• Excellent oral and written communication skills.
• Detail-oriented and analytical.
• Exceptional motivational and interpersonal skills.
• Able to work independently.
• Flexible schedule and dependable attendance.
• Experience in call center environment preferred.

Responsibilities

• Monitor/audit each assigned associate according to Everise and client requirements.
• Work with supervisors and management to ensure all associates meet quality standards.
• Provide training to new hires and experienced associates.
• Attend and contribute to internal and client calibration sessions.
• Remain knowledgeable on project information by updating training materials and memos, and taking calls on assigned engagements.
• Any other duties and responsibilities assigned by management.

Skills

Customer service experience

Sales experience

Communication skills

Detail-oriented

Analytical skills

Interpersonal skills

Independent worker

Flexible schedule

Attendance reliability

Education

High school diploma or equivalent

Some college preferred

Tools

Microsoft Word

Microsoft Excel

Job description

Everise in Idaho Falls is seeking a Specialist - Quality Assurance to ensure calls meet client and Everise quality guidelines. You will monitor associates’ transactions, score monitors, and provide coaching.

You will collaborate with supervisors, participate in calibration sessions, and stay up-to-date with training materials. Candidates should have at least 1 year in customer service, strong MS Office skills, and excellent communication.