Pulmonology PSR: Patient Services & Scheduling Pro

Summit Health; Millburn (NJ); On-site; USD 25,000 - 30,000; Full time

Job summary

VillageMD in Millburn, NJ is seeking a friendly, professional Front Desk Receptionist to greet patients, manage check-in/out, and coordinate with clinical staff to ensure smooth patient flow. You will answer calls, schedule appointments, verify insurance, process payments, reconcile daily receipts, and handle self-pay billing in a courteous, accurate manner.

Strong English communication, basic computer skills, and ability to work across satellite offices as needed are required.

Qualifications

• High School diploma or GED required; Associate degree preferred.
• Previous PSR experience preferred.
• Ability to communicate in English, both orally and in writing.
• Must have excellent customer service skills.
• Must have the ability to organize and perform multiple tasks in a timely manner.
• Knowledge of medical office terminology preferred.
• Basic proficiency in computer use required; experience with EHR/PM systems preferred.
• Experience with EHR, Practice Management System and Departmental/Ancillary Systems preferred.

Responsibilities

• Greets visitors, patients, and families in a friendly professional manner and directs them appropriately.
• Maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families.
• Promptly answers the telephone, directs calls appropriately, takes messages and delivers to appropriate staff.
• Informs patients of delays in physician schedules and assists with patient comfort.
• Posts self-pay charges, collects payments, provides receipts and reconciles daily payments.
• Opens and closes batches, reconciles collections, prepares deposits and documents corrections.
• Scans insurance cards, processes insurance verifications and updates patient accounts.
• Schedules appointments accurately according to guidelines; confirms future appointments and reviews eligibility.
• Schedules and enters orders for diagnostic tests and procedures, following workflows.
• Works with staff to ensure timely pre-authorizations and completes referrals.
• Effectively communicates problems or issues to the Office Supervisor/Manager promptly.
• Performs clerical duties: faxing, photocopying, scanning, filing, mailings.
• Demonstrates flexibility with different schedules and covers other locations when needed.
• Follows downtime procedures and performs other duties as required.

Skills

Customer service

Multitasking

Communication

Computer skills

EHR experience

Education

High school diploma or GED

Associate degree preferred

Tools

EHR

Practice Management System

Departmental/Ancillary Systems

Job description

VillageMD in Millburn, NJ is seeking a friendly, professional Front Desk Receptionist to greet patients, manage check-in/out, and coordinate with clinical staff to ensure smooth patient flow. You will answer calls, schedule appointments, verify insurance, process payments, reconcile daily receipts, and handle self-pay billing in a courteous, accurate manner.

Strong English communication, basic computer skills, and ability to work across satellite offices as needed are required.