Pulmonary Care Coordinator & Patient Navigator

careers-dartmouth-hitchcock; Lebanon (NH); On-site; USD 23,000 - 32,000; Full time

Job summary

Dartmouth Hitchcock Medical Center is seeking a Referral Coordinator to review, process, and track all referrals for services provided by providers. You will schedule appointments, assist patients with forms and technology, and act as a liaison between physicians and external specialists.

The role requires strong communication, multitasking, and computer skills, with a focus on timely responses, patient education, and adherence to referral procedures across the DH system.

Qualifications

• High school graduate or equivalent with 1 year experience in provider office.
• Knowledge of insurance benefit programs and medical terminology.
• Ability to effectively interact with providers, staff, patients and insurance plan representatives a must.
• Able to prioritize multiple tasks.
• Must have prior computer experience, excellent communication skills, and attention to detail.

Responsibilities

• Responds to patient calls providing general information and education.
• Greets patients arriving for appointments, provides questionnaire(s), answers questions and assists with forms and use of technology.
• Assesses needs of patients without appointments and processes requests for prescriptions, forms, appointments or need to speak directly to clinical support.
• Reviews schedules daily for accuracy in scheduling, needed ancillaries and incoming records and makes adjustments as needed.
• Completes any follow up needs for patients as directed by the After Visit Summary (i.e., booking appointments, scheduling lab and radiology exams or arranging for any external procedures).
• Receives incoming phone calls from providers, other staff or external provider offices and patients; schedules appointments or transfers the call as needed.
• Monitors and completes system messages to meet patients’ needs; reviews faxes and determines proper action.
• Completes Authorizations and Pre Certifications for external and stat procedures to ensure timely service and insurance notification.
• Reviews provider schedules at end of day to identify follow up needs and processes letters to no shows.
• Supports providers and staff in addressing patient questions/concerns and provides instruction on communication.

Skills

Insurance knowledge

Medical terminology

Communication

Multitasking

Computer literacy

Education

High school diploma or equivalent

Job description

Dartmouth Hitchcock Medical Center is seeking a Referral Coordinator to review, process, and track all referrals for services provided by providers. You will schedule appointments, assist patients with forms and technology, and act as a liaison between physicians and external specialists.

The role requires strong communication, multitasking, and computer skills, with a focus on timely responses, patient education, and adherence to referral procedures across the DH system.