Practice Assistant II — Patient Experience & Admin

Beth Israel Lahey Health, Inc.; Medfield (MA); On-site; USD 28,929 - 38,572; Full time

Job summary

Beth Israel Lahey Health is seeking a Practice Assistant II for our Medfield Primary Care office. You will greet patients, assist with check-in and scheduling, verify demographics, collect co-pays, and support smooth practice flow.

Responsibilities include coordinating referrals, handling check-out tasks, and acting as a liaison between patients and staff. Prior healthcare or service experience is preferred, with strong communication and customer service skills valued.

Qualifications

• High School diploma or GED required.
• Certificate in Medical Admin Assistant preferred.
• 1-3 years related work experience required.
• Experience with computer systems including web-based apps and MS Office.

Responsibilities

• Greets patients and visitors with courtesy, privacy and respect.
• Performs check-in, registration, scheduling, demographic and fiscal data verification; collects co-payments.
• Monitors patient flow; acts as liaison to ensure optimal service delivery.
• Supports check-out and follow-up appointments; provides educational materials as indicated.
• Level II: facilitate billing, handle information requests, may lead in absence of Manager.

Skills

Customer service

Communication

Teamwork

Oral communications

Written communications

Education

High School diploma or GED

Medical Admin Assistant certificate

Tools

Microsoft Office

Job description

Beth Israel Lahey Health is seeking a Practice Assistant II for our Medfield Primary Care office. You will greet patients, assist with check-in and scheduling, verify demographics, collect co-pays, and support smooth practice flow.

Responsibilities include coordinating referrals, handling check-out tasks, and acting as a liaison between patients and staff. Prior healthcare or service experience is preferred, with strong communication and customer service skills valued.