Administrative Assistant, Vehicle Services

MaineGuide; Augusta (ME); On-site; USD 41,000 - 59,000; Full time

Benefits offered by this job

Work‑Life Fit

Health Insurance

Dental Insurance

Retirement Plan

Gym Membership Reimbursement

FSA (Health & Dependent Care)

Public Service Student Loan Forgivenes

Living Resources Program

Parental leave

Deferred Compensation

Job summary

The Department of the Secretary of State, Bureau of Motor Vehicles is seeking an Administrative Assistant in Augusta, Maine to support vehicle registration operations and public inquiries. You will research information, resolve complex issues, and help update procedures and forms in a fast-paced, customer-focused setting.

This role emphasizes teamwork, clear communication, attention to detail, and process improvements to deliver high-quality public service and efficient operations.

Qualifications

• Experience in office and administrative support with independent judgment.
• Ability to adapt to changing priorities and processes.
• Authorized to work in the United States; not eligible for visa sponsorship.
• Willing to undergo a National Criminal Background check.

Responsibilities

• Respond to requests for registration information.
• Research, assemble, and report information to aid decision-making.
• Address customer complaints and questions to ensure satisfaction.
• Advise supervisor on complicated or sensitive issues.
• Review and update registrations methods; suggest changes to policies.
• Develop and update registrations forms and manuals.
• Manage projects related to registration plates and website pages.
• Schedule meetings, prepare agendas, record minutes, and travel arrangements.

Skills

Team Collaboration

Communication Skills

Adaptability

Problem-Solving

Attention to Detail

Professionalism

Emotional Intelligence

Conflict Resolution & Feedback

Time Management

Commitment to Excellence

Continuous Improvement

Tools

Microsoft Office Suite

Motor Vehicle software

Job description

The Department of the Secretary of State, Bureau of Motor Vehicles is seeking an Administrative Assistant in Augusta, Maine to support vehicle registration operations and public inquiries. You will research information, resolve complex issues, and help update procedures and forms in a fast-paced, customer-focused setting.

This role emphasizes teamwork, clear communication, attention to detail, and process improvements to deliver high-quality public service and efficient operations.