Public Service Office Specialist I (Part-Time)

MaineGuide; Augusta (ME); On-site; USD 35,000 - 50,000; Part time

Benefits offered by this job

Work-Life Fit

Health Insurance Coverage

Dental Insurance

Retirement Plan

Gym Membership Reimbursement

Health and Dependent Care Flexible SPX

Public Service Student Loan Forgivenes

Job summary

The Office Specialist I position with the Department of the Secretary of State’s Bureau of Motor Vehicles is based in Augusta, Maine. The role provides administrative support, reviews electronic documents, reconciles reports, and maintains records related to municipal transactions.

Success requires strong attention to detail, clear communication, and the ability to manage a high volume of paperwork in a team-driven, customer-focused environment.

Qualifications

• MINIMUM QUALIFICATIONS: Training, education, or experience in office and administrative support work that demonstrates competency in modern office practices and the ability to use independent judgment.

Responsibilities

• Respond to written, telephone, and in-person customer inquiries.
• Collect, validate, and reconcile revenue.
• Process registrations, vanity plates, disability applications, and related transactions.
• Maintain and respond to BMV Municipal inbox requests via Outlook.
• Verify, enter, and update computer records.
• Identify and resolve issues, including quality control concerns.
• Review and verify registration documents.
• Create reports, letters, memos, and newsletters.
• Organize and maintain electronic and manual filing systems.
• Operate standard office equipment (printers, copiers, fax machines, validators, adding machines, document counters, cash machines).
• Update and maintain training materials.

Skills

Customer Service Excellence

High Volume Readiness

Team Collaboration

Adaptability

Attention to Detail

Clear Communication

Problem-Solving

Professionalism

Emotional Intelligence

Conflict Resolution

Time Management

Commitment to Excellence

Continuous Improvement

Job description

The Office Specialist I position with the Department of the Secretary of State’s Bureau of Motor Vehicles is based in Augusta, Maine. The role provides administrative support, reviews electronic documents, reconciles reports, and maintains records related to municipal transactions.

Success requires strong attention to detail, clear communication, and the ability to manage a high volume of paperwork in a team-driven, customer-focused environment.