Office Assistant 2 (PCN 073014)

State of Alaska; Juneau (AK); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

The Office Assistant 2 role with the State of Alaska’s Division of Workers’ Compensation is based in Juneau and performs front-desk duties, mail processing, and clerical tasks using Microsoft Office and the division’s case management system. You will be the first point of contact for the public, helping maintain smooth office operations and accurate documentation.

Strong communication, organizational skills, and the ability to learn state processes are required.

Qualifications

• High school diploma or GED required; substitution options may apply.
• Experience with clerical tasks such as greeting clients, answering phones, typing, filing, sorting mail, data entry, handling payments or logs.
• Proficiency with Microsoft Office and ability to learn the division's case management system.

Responsibilities

• Greet visitors, answer and route phone calls, monitor the division's shared email, and direct questions to staff.
• Receive, date-stamp, scan, distribute, and maintain mail and filings; assist with outgoing mail and routine records; provide clerical support.
• Gain foundational exposure to workers' compensation processes with on‑the‑job training.

Skills

Greeting Clients

Phone Etiquette

Data Entry

Filing

Mail Sorting

Microsoft Office

Customer Service

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Division's Case Management System

Job description

ATTENTION ALASKA RESIDENTS!

The Department of Labor and Workforce Development, Division of Workers Compensation, is recruiting for an Office Assistant 2 located in Juneau! No Cover Letter Required!

This position is in the General Government Unit (GGU) at a Range 10.

What You Will Be Doing:

This position serves as the first point of contact for the Division's Juneau office and helps ensure the public receives prompt, professional assistance.

• You will greet visitors, answer and route telephone calls, monitor the Division's shared email account, and direct questions and documents to the appropriate staff.
• You will receive, date-stamp, scan, distribute, and maintain incoming mail and filings; assist with outgoing mail and routine office records; and provide general clerical support using Microsoft Office and the Division's case management system.
• The position offers a good introduction to workers' compensation and state service, with training provided on procedures and systems.

Our Mission, Values, and Culture:

The Division of Workers' Compensation administers the Alaska Workers' Compensation Act and supports the fair, efficient delivery of benefits and services to injured workers, employers, and other stakeholders. This position contributes by ensuring communications and documents reach the appropriate staff promptly and by providing a welcoming, reliable point of contact for the public. Our team values accuracy, helpful service, professionalism, and respect.

Benefits of Joining Our Team:

Joining our team offers a stable public-service career, hands‑on training, and broad exposure to Division operations. Because this position works with staff and customers throughout the Division, it is a strong opportunity to build administrative skills and learn about workers' compensation and state government. You will work with a team that values questions, steady growth, and dependable service. The State of Alaska also offers a comprehensive benefits package and opportunities for advancement.

The Working Environment You Can Expect:

This position is located in the Division's Juneau office and works on site at the reception desk during regular business hours. The work is performed in a professional office environment with frequent contact by email, telephone, mail, and in person, along with regular computer‑based clerical work; travel is not required.

Who We Are Looking For:

We are interested in candidates who possess some or all of the following position specific competencies:

• Attention to Detail: Is thorough when performing work and conscientious about attending to detail.
• Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Computer Skills: Uses computers, software applications, databases, and automated systems to accomplish work.
• Manages and Organizes Information: Identifies a need; gathers, organizes, and maintains information; determines its importance and accuracy, and communicates it by a variety of methods.
• Reading Comprehension: Understands and interprets written material, including technical material, rules, regulations, instructions, reports, charts, graphs, or tables; applies what is learned from written material to specific situations.

To view the general description and example of duties for the position, please go to the following link: https://www.governmentjobs.com/careers/Alaska/classspecs

High school diploma or the equivalent. AND One year of experience that includes clerical tasks such as greeting clients, answering phones, typing, filing, sorting mail, entering data, receiving payments, making change, or maintaining logs.

Substitution: Education from an accredited college may substitute for the required experience (3 semester hours or 4 quarter hours equal one month of experience; 150 hours of vocation education equal one month of experience).

Special Note: "High school diploma equivalent" means one of the following: 1) a G.E.D.; 2) completion of any basic adult education course equivalent to 480 class hours (16 weeks at 30 course hours per week); 3) acceptance in full standing by an accredited college or university; 4) highest grade of school completed plus an amount of paid or volunteer experience that totals 12 years and includes basic clerical tasks such as greeting clients, answering phones, typing, filing, sorting mail, entering data, receiving payments, making change, or maintaining logs.

Some positions in this class may require the incumbent to operate motor vehicles. Such positions require that the applicant possess a regular driver's license and be 18 years of age or older.

Some position in this class may require skill in typing. Recruitment and selection may include this requirement.

PLEASE READ THE FOLLOWING INSTRUCTIONS & INFORMATION CAREFULLY

THIS RECRUITMENT IS FOR ALASKA RESIDENTS ONLY

This recruitment is open to Alaska Residents only. Applicants must meet Alaska Residency Requirements in order to be considered for employment at this time.

LEGAL EMPLOYMENT

The State’s online recruitment system, Workplace Alaska, requires applicants to certify that they have a legal right to accept employment in the United States. It is the responsibility of the employee to maintain the appropriate documentation to accept or continue legal employment. The State of Alaska does not function in the role as an employer sponsor.

Omission of any required documentation listed will result in an incomplete application and you will not receive further consideration. If you’re experiencing problems attaching to your application, or if you simply had forgotten, you may email it to the contact provided below before 5:00 pm of the closing date. Any documents submitted after the posting has closed will not be considered.

EDUCATION

If post‑secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position. Transcripts must be attached at the time of application or submitted to the contact information below prior to the close of recruitment. If you’re unable to attach to your application, email it to the contact provided in the job posting. If email is not an option, please call the contact person to obtain a fax number.

Special Instructions for Foreign Education

Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university.

WORK EXPERIENCE

If using work experience not already documented in your application, also provide the employer name, your job title, dates of employment, whether full‑or part‑time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. If they are not, the applicant may not advance to the interview and selection phase of the recruitment.

Note: Attaching a resume is not an alternative to filling out the application in its entirety. Noting, “see resume” or any similar response on any portion of your application may lead to a determination that your application is incomplete and removal from consideration for this job posting.

BARGAINING UNIT

If you are a current state employee, please mark the union you are a member of at the time of application. If you are not a current state employee, you must mark that it does not apply to you.

MULTIPLE VACANCIES

This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.

NOTICE

Questions regarding the application process can be directed to the Workplace Alaska hotline at 800-587-0430 (toll free) or (907) 465- 4095. If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the ‘govermentjobs.com’ domains. For information on allowing emails from the ‘governmentjobs.com’ domains, visit the Lost Password Help page located at https://www.governmentjobs.com/OnlineApplication/User/ResetPassword

EEO STATEMENT

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or [phone] in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.

WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE

Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or [phone] if you are located in the Juneau area. Requests for information may also be emailed to [e-mail]

For applicant password assistance please visit: https://www.governmentjobs.com/js_lostpswd.cfm?&topheader=alaska

Alexis Hildebrand
Administrator Operations Manager
Phone: [phone]
[e-mail]