Public Service Front Desk Specialist – Customer Care

Johnson County Government; Lenexa (KS); On-site; USD 29,000 - 39,000; Full time

Job summary

Johnson County Government in Lenexa, KS is seeking a Customer Service Representative (Customer Service I) to answer phones, greet customers, and provide standard information. The role supports filing, data entry, and routine document processing in a busy public-service environment.

Ideal candidates have a high school diploma and customer service experience; a valid KS/MO driver's license may be required for some assignments.

Qualifications

• High school diploma or equivalent required.
• KS/MO driver's license may be required depending on department.
• Experience in customer service preferred.

Responsibilities

• Answers phones, greets customers, and provides standard information.
• Creates and maintains files; handles data entry and correspondence.
• Assists customers with completing forms and processes documents.
• Resolves a variety of basic customer complaints and problems.

Skills

Customer service

Phone support

Data entry

Education

High school diploma or equivalent

Tools

MS Office

Records management

Job description

Johnson County Government in Lenexa, KS is seeking a Customer Service Representative (Customer Service I) to answer phones, greet customers, and provide standard information. The role supports filing, data entry, and routine document processing in a busy public-service environment.

Ideal candidates have a high school diploma and customer service experience; a valid KS/MO driver's license may be required for some assignments.