Public Service Front Desk Specialist

Jocogov; Lenexa (KS); On-site; USD 19,000 - 28,000; Full time

Job summary

Johnson County Government is seeking a front desk and customer service-focused individual to greet visitors, answer inquiries, and perform light data entry and records processing. The role supports multiple departments and requires accuracy, organization, and a customer-first approach.

Minimum qualifications include a high school diploma and the ability to pass a reference/background screening. Prior front desk or customer service experience is preferred.

Qualifications

• High school diploma or equivalent required.
• KS/MO driver’s license may be required depending on department.
• Reference/background screening required for all positions.
• Preferred: one year of customer service or front desk reception experience.
• Experience or education may be substituted for the other.

Responsibilities

• Answers phones, refers calls and customers; greets customers and gives standard information in response to phone, email, or in-person inquiries.
• Creates and maintains files both public and confidential; distributes reports and performs data entry into systems; types form letters, labels, mail merges, and correspondence; proofreads information; schedules appointments, meetings, and other functions.
• Assists customers with completing routine forms when appropriate; collects forms and any supporting documents, reviews for accuracy and completeness; copies, collates, and routes forms to appropriate locations or staff.
• Resolves a variety of basic customer complaints and problems.

Skills

Customer service

Front desk reception

Data entry

Education

High school diploma or equivalent

Job description

Johnson County Government is seeking a front desk and customer service-focused individual to greet visitors, answer inquiries, and perform light data entry and records processing. The role supports multiple departments and requires accuracy, organization, and a customer-first approach.

Minimum qualifications include a high school diploma and the ability to pass a reference/background screening. Prior front desk or customer service experience is preferred.