Customer Service Representative (Customer Service I)

Johnson County Government; Lenexa (KS); On-site; USD 29,000 - 39,000; Full time

Job summary

Johnson County Government in Lenexa, KS is seeking a Customer Service Representative (Customer Service I) to answer phones, greet customers, and provide standard information. The role supports filing, data entry, and routine document processing in a busy public-service environment.

Ideal candidates have a high school diploma and customer service experience; a valid KS/MO driver's license may be required for some assignments.

Qualifications

• High school diploma or equivalent required.
• KS/MO driver's license may be required depending on department.
• Experience in customer service preferred.

Responsibilities

• Answers phones, greets customers, and provides standard information.
• Creates and maintains files; handles data entry and correspondence.
• Assists customers with completing forms and processes documents.
• Resolves a variety of basic customer complaints and problems.

Skills

Customer service

Phone support

Data entry

Education

High school diploma or equivalent

Tools

MS Office

Records management

Job description

Customer Service Representative (Customer Service I)

Location: US-KS-Lenexa

Job ID: 2026-4108

Category: Administration, Business, and Management

Benefits Category: Full Time - Regular (Full Benefits)

Remote: No

Salary Min: USD $21.01/Hr.

Salary Max: USD $28.43/Hr.

Organizational Unit: Planning

Work Schedule: Monday - Friday 8:00am to 5:00pm

Overview

A career with Johnson County Government is more than just a job, it is an opportunity to serve a diverse and expanding community in meaningful ways. We challenge ourselves to be a different kind of government because we care deeply about our community and each other. Committed to our shared values, we provide excellent public service, seeking always to improve ourselves and our organization. We offer wonderful benefits, retirement plans, wellness incentives, a great organizational culture, and much more! If you're searching for something more than just a job, something akin to a calling, then consider the challenge and opportunity of being a member of Johnson County Government!

Job Description

This position will remain open until filled with the first review of candidates beginning on Friday, November 13th, 2026.

Essential Duties:

• Answers phones, refers calls and customers; greets customers and gives standard information in response to phone, email, or in-person inquiries.
• Creates and maintains files both public and confidential; distributes reports and performs data entry into systems; types form letters, labels, mail merges, and correspondence; proofreads information; schedules appointments, meetings, and other functions.
• Assists customers with completing routine forms when appropriate; collects forms and any supporting documents, reviews for accuracy and completeness; copies, collates, and routes forms to appropriate locations or staff.
• Resolves a variety of basic customer complaints and problems.

Job Requirements

Minimum Job Requirements

• High school diploma or equivalent is required. May require KS/MO driver's license, depending on department or agency.

Johnson County Government requires reference/background screening for all positions. Specified criteria may vary by Department/Agency.

Preferred Job Requirements

• One year of customer service and/or front desk reception experience are preferred.

Education/Experience Substitutions

• Experience may be substituted for degree. Education may be substituted for experience.

Physical, Environmental, and Special Working Conditions

• Within sixty (60) days of hire, employees (select DHE and EMS positions) must produce proof of immunization, proof of immunity, proof that immunization is medically contraindicated, submit a written objection to immunization based upon a sincerely held religious belief, or receive vaccination for the following: Measles, Mumps, and Rubella (MMR); Tetanus Diphtheria and Acellular Pertussis (TDAP); and Varicella (Chickenpox).

All County employees may be called upon to assist other departments in a declared emergency situation.