Public Service Front Desk Specialist

Johnson County Kansas; Lenexa (KS); On-site; USD 25,000 - 33,000; Full time

Job summary

Johnson County Government is seeking a front desk/customer service professional to greet visitors, answer inquiries by phone and email, and guide customers through routine forms in a fast-paced public environment.

The role requires accuracy in data entry, file management, and the ability to resolve common customer issues while maintaining a courteous and professional demeanor. This is an on-site, full-time position in Lenexa, Kansas.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service and/or front desk is preferred.
• Ability to handle routine forms and data entry with accuracy.

Responsibilities

• Answers phones, greets customers, and provides standard information.
• Creates and maintains files, distributes reports, and performs data entry.
• Assists customers with completing routine forms and verifies information for accuracy.
• Resolves basic customer complaints and problems.

Skills

Customer service

Front desk

Communication

Data entry

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Johnson County Government is seeking a front desk/customer service professional to greet visitors, answer inquiries by phone and email, and guide customers through routine forms in a fast-paced public environment.

The role requires accuracy in data entry, file management, and the ability to resolve common customer issues while maintaining a courteous and professional demeanor. This is an on-site, full-time position in Lenexa, Kansas.