In-Store Customer Care Associate (Entry Level)

Platinum Coastal Group; Kansas City (KS); On-site; USD 27,552 - 34,440; Full time

Job summary

A customer service organization is seeking an Entry Level Customer Service Representative in Kansas City. This on-site position requires effective communication and problem resolution skills. Responsibilities include handling inquiries, resolving complaints, and maintaining a positive interaction with customers. Ideal candidates will have strong organizational skills and a commitment to customer satisfaction.

Qualifications

• Previous customer service or client-facing experience is advantageous.
• Comfortable working in a fast-paced environment.
• Flexible schedule availability, including weekends and holidays.

Responsibilities

• Handle customer inquiries in-store.
• Resolve customer complaints and issues effectively.
• Document customer interactions and transactions thoroughly.

Skills

Strong oral and written communication skills

Problem-solving abilities

Customer service software proficiency

Organizational and time management skills

Ability to multitask

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

CRM systems

Job description

A customer service organization is seeking an Entry Level Customer Service Representative in Kansas City. This on-site position requires effective communication and problem resolution skills. Responsibilities include handling inquiries, resolving complaints, and maintaining a positive interaction with customers. Ideal candidates will have strong organizational skills and a commitment to customer satisfaction.