Customer Service Representative (Customer Service I)

Jocogov; Lenexa (KS); On-site; USD 19,000 - 28,000; Full time

Job summary

Johnson County Government is seeking a front desk and customer service-focused individual to greet visitors, answer inquiries, and perform light data entry and records processing. The role supports multiple departments and requires accuracy, organization, and a customer-first approach.

Minimum qualifications include a high school diploma and the ability to pass a reference/background screening. Prior front desk or customer service experience is preferred.

Qualifications

• High school diploma or equivalent required.
• KS/MO driver’s license may be required depending on department.
• Reference/background screening required for all positions.
• Preferred: one year of customer service or front desk reception experience.
• Experience or education may be substituted for the other.

Responsibilities

• Answers phones, refers calls and customers; greets customers and gives standard information in response to phone, email, or in-person inquiries.
• Creates and maintains files both public and confidential; distributes reports and performs data entry into systems; types form letters, labels, mail merges, and correspondence; proofreads information; schedules appointments, meetings, and other functions.
• Assists customers with completing routine forms when appropriate; collects forms and any supporting documents, reviews for accuracy and completeness; copies, collates, and routes forms to appropriate locations or staff.
• Resolves a variety of basic customer complaints and problems.

Skills

Customer service

Front desk reception

Data entry

Education

High school diploma or equivalent

Job description

Overview

A career with Johnson County Government is more than just a job, it is an opportunity to serve a diverse and expanding community in meaningful ways. We challenge ourselves to be a different kind of government because we care deeply about our community and each other. Committed to our shared values, we provide excellent public service, seeking always to improve ourselves and our organization. We offer wonderful benefits, retirement plans, wellness incentives, a great organizational culture, and much more! If you’re searching for something more than just a job, something akin to a calling, then consider the challenge and opportunity of being a member of Johnson County Government!

Job Description

This position will remain open until filled with the first review of candidates beginning on Friday, November 13th, 2026.

Essential Duties:

• Answers phones, refers calls and customers; greets customers and gives standard information in response to phone, email, or in-person inquiries.
• Creates and maintains files both public and confidential; distributes reports and performs data entry into systems; types form letters, labels, mail merges, and correspondence; proofreads information; schedules appointments, meetings, and other functions.
• Assists customers with completing routine forms when appropriate; collects forms and any supporting documents, reviews for accuracy and completeness; copies, collates, and routes forms to appropriate locations or staff.
• Resolves a variety of basic customer complaints and problems.

Job Requirements

Minimum Job Requirements:

• High school diploma or equivalent is required. May require KS/MO driver’s license, depending on department or agency.

Johnson County Government requires reference/background screening for all positions. Specified criteria may vary by Department/Agency.

Preferred Job Requirements:

• One year of customer service and/or front desk reception experience are preferred.

Education/Experience Substitutions:

• Experience may be substituted for degree. Education may be substituted for experience.

Physical, Environmental, and Special Working Conditions:

• Within sixty (60) days of hire, employees (select DHE and EMS positions) must produce proof of immunization, proof of immunity, proof that immunization is medically contraindicated, submit a written objection to immunization based upon a sincerely held religious belief, or receive vaccination for the following: Measles, Mumps, and Rubella (MMR); Tetanus Diphtheria and Acellular Pertussis (TDAP); and Varicella (Chickenpox).

All County employees may be called upon to assist other departments in a declared emergency situation.