Customer Service Representative (Customer Service I)

Johnson County Kansas; Lenexa (KS); On-site; USD 25,000 - 33,000; Full time

Job summary

Johnson County Government is seeking a front desk/customer service professional to greet visitors, answer inquiries by phone and email, and guide customers through routine forms in a fast-paced public environment.

The role requires accuracy in data entry, file management, and the ability to resolve common customer issues while maintaining a courteous and professional demeanor. This is an on-site, full-time position in Lenexa, Kansas.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service and/or front desk is preferred.
• Ability to handle routine forms and data entry with accuracy.

Responsibilities

• Answers phones, greets customers, and provides standard information.
• Creates and maintains files, distributes reports, and performs data entry.
• Assists customers with completing routine forms and verifies information for accuracy.
• Resolves basic customer complaints and problems.

Skills

Customer service

Front desk

Communication

Data entry

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Overview

A career with Johnson County Government is more than just a job, it is an opportunity to serve a diverse and expanding community in meaningful ways. We challenge ourselves to be a different kind of government because we care deeply about our community and each other. Committed to our shared values, we provide excellent public service, seeking always to improve ourselves and our organization. We offer wonderful benefits, retirement plans, wellness incentives, a great organizational culture, and much more! If you’re searching for something more than just a job, something akin to a calling, then consider the challenge and opportunity of being a member of Johnson County Government!

Job Description

This position will remain open until filled with the first review of candidates beginning on Friday, November 13th, 2026.

Essential Duties:

• Answers phones, refers calls and customers; greets customers and gives standard information in response to phone, email, or in-person inquiries.
• Creates and maintains files both public and confidential; distributes reports and performs data entry into systems; types form letters, labels, mail merges, and correspondence; proofreads information; schedules appointments, meetings, and other functions.
• Assists customers with completing routine forms when appropriate; collects forms and any supporting documents, reviews for accuracy and completeness; copies, collates, and routes forms to appropriate locations or staff.
• Resolves a variety of basic customer complaints and problems.

Job Requirements

Minimum Job Requirements:

• High school diploma or equivalent is required. May require KS/MO driver’s license, depending on department or agency.

Johnson County Government requires reference/background screening for all positions. Specified criteria may vary by Department/Agency.

Preferred Job Requirements:

• One year of customer service and/or front desk reception experience are preferred.

Education/Experience Substitutions:

• Experience may be substituted for degree. Education may be substituted for experience.

Physical, Environmental, and Special Working Conditions:

• Within sixty (60) days of hire, employees (select DHE and EMS positions) must produce proof of immunization, proof of immunity, proof that immunization is medically contraindicated, submit a written objection to immunization based upon a sincerely held religious belief, or receive vaccination for the following: Measles, Mumps, and Rubella (MMR); Tetanus Diphtheria and Acellular Pertussis (TDAP); and Varicella (Chickenpox).

All County employees may be called upon to assist other departments in a declared emergency situation.