Public Service Clerk – Data, Records & Customer Support

Commonwealth of Pennsylvania; Bensalem Township (Bucks County); On-site; USD 33,000 - 41,000; Full time

Job summary

Commonwealth of Pennsylvania seeks a Clerical Assistant 2 to support the Department of Transportation in a fast-paced environment. You will help keep records organized, assist customers, and support maintenance activities, contributing to dependable public service.

This role focuses on daily office operations, customer communication, and a range of clerical duties to ensure efficient department functioning. Work hours are 8:00 AM to 4:00 PM, Monday–Friday, with no telework option.

Qualifications

• Six months as Clerical Assistant 1 or equivalent Federal Government/ Commonwealth title.
• High school diploma or equivalent.
• Equivalent combination of experience and training.

Responsibilities

• Customer Support: Assist callers, greet visitors, and direct inquiries promptly to the correct staff.
• Data Entry: Maintain information submitted through the Customer Care Center to ensure accurate routing.
• Document Preparation: Create correspondence, reports, and file materials according to established procedures.
• Program Assistance: Distribute, collect and file CDL recertification forms, distribute weekly Traffic Restrictions Bulletins, and prepare laminated snow maps.
• Record Coordination: Gather hiring documents, update manuals, and organize winter complaint books for seasonal operations.
• Supply Management: Monitor and request office materials while maintaining bulletin boards and processing mail.

Skills

Customer service

Data entry

Office support

Communication

Education

High school diploma

Experience in clerical work

Job description

Commonwealth of Pennsylvania seeks a Clerical Assistant 2 to support the Department of Transportation in a fast-paced environment. You will help keep records organized, assist customers, and support maintenance activities, contributing to dependable public service.

This role focuses on daily office operations, customer communication, and a range of clerical duties to ensure efficient department functioning. Work hours are 8:00 AM to 4:00 PM, Monday–Friday, with no telework option.