Clerical Assistant 2

Commonwealth of Pennsylvania; Bensalem Township (Bucks County); On-site; USD 33,000 - 41,000; Full time

Job summary

Commonwealth of Pennsylvania seeks a Clerical Assistant 2 to support the Department of Transportation in a fast-paced environment. You will help keep records organized, assist customers, and support maintenance activities, contributing to dependable public service.

This role focuses on daily office operations, customer communication, and a range of clerical duties to ensure efficient department functioning. Work hours are 8:00 AM to 4:00 PM, Monday–Friday, with no telework option.

Qualifications

• Six months as Clerical Assistant 1 or equivalent Federal Government/ Commonwealth title.
• High school diploma or equivalent.
• Equivalent combination of experience and training.

Responsibilities

• Customer Support: Assist callers, greet visitors, and direct inquiries promptly to the correct staff.
• Data Entry: Maintain information submitted through the Customer Care Center to ensure accurate routing.
• Document Preparation: Create correspondence, reports, and file materials according to established procedures.
• Program Assistance: Distribute, collect and file CDL recertification forms, distribute weekly Traffic Restrictions Bulletins, and prepare laminated snow maps.
• Record Coordination: Gather hiring documents, update manuals, and organize winter complaint books for seasonal operations.
• Supply Management: Monitor and request office materials while maintaining bulletin boards and processing mail.

Skills

Customer service

Data entry

Office support

Communication

Education

High school diploma

Experience in clerical work

Job description

The Department of Transportation is seeking a Clerical Assistant 2 who is ready to take on a wide range of responsibilities in a fast-paced environment. In this position, you will help keep important records organized, guide customers, and support critical maintenance activities. This is your opportunity to contribute to dependable public service while building your professional skills.

This position supports daily office operations and customer communication that help the Department function efficiently.

As a Clerical Assistant 2, you will perform the following duties:

• Customer Support: Assist callers, greet visitors, and direct inquiries promptly to the correct staff

• Data Entry:Maintain information submitted through the Customer Care Center to ensure accurate routing
• Document Preparation: Create correspondence, reports, and file materials according to established procedures
• Program Assistance: Distribute, collect and file CDL recertification forms, distribute weekly Traffic Restrictions Bulletins, and prepare specialized materials such as laminated snow maps
• Record Coordination: Gather hiring documents, update manuals, and organize winter complaint books for seasonal operations
• Supply Management:Monitor and request office materials while maintaining bulletin boards and processing mail

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment.
• Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with 30-minute lunch.
  • Work hours subject to change based on seasonal requirements and operational needs.
• Telework: You will not have the option to telework in this position.
• Salary:Selected candidates who are new to employment within the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $36,831 (before taxes).
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Six months as a Clerical Assistant 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Graduation from high school; or
• An equivalent combination of experience and training.

Additional Requirements:

• You must be able to perform essential job functions.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.