Clerical Assistant II – Customer Support & Records

Commonwealth of Pennsylvania; Pipersville (PA); On-site; USD 37,000 - 54,000; Full time

Job summary

Commonwealth of Pennsylvania Department of Transportation seeks a Clerical Assistant 2 in Bucks County. Based at 6160 Potters Lane, Pipersville, PA 18947, this full-time role supports daily office operations, welcomes customers, and keeps important records organized.

Work hours are 8:00 AM to 4:00 PM, Monday through Friday, with a 30-minute lunch. The starting salary is $36,831 per year, with progression to $54,162; telework is not available and duties may vary seasonally.

Qualifications

• Six months as a Clerical Assistant 1 or equivalent.
• Graduation from high school.
• An equivalent combination of experience and training.

Responsibilities

• Assist callers, greet visitors, and direct inquiries promptly to the correct staff
• Maintain information submitted through the Customer Care Center to ensure accurate routing
• Create correspondence, reports, and file materials according to established procedures
• Distribute, collect and file CDL recertification forms, distribute weekly Traffic Restrictions Bulletins, and prepare laminated snow maps
• Gather hiring documents, update manuals, and organize winter complaint books for seasonal operations
• Monitor and request office materials while maintaining bulletin boards and processing mail

Education

High school diploma

Clerical Assistant 1 experience

Job description

Commonwealth of Pennsylvania Department of Transportation seeks a Clerical Assistant 2 in Bucks County. Based at 6160 Potters Lane, Pipersville, PA 18947, this full-time role supports daily office operations, welcomes customers, and keeps important records organized.

Work hours are 8:00 AM to 4:00 PM, Monday through Friday, with a 30-minute lunch. The starting salary is $36,831 per year, with progression to $54,162; telework is not available and duties may vary seasonally.