Public Service Administrative Support Technician

City of Norfolk; Norfolk (VA); On-site; USD 42,000 - 48,000; Full time

Job summary

The City of Norfolk is seeking a compassionate and driven Support Technician to provide administrative support to the Same Day Access unit. You will greet clients, answer calls, schedule appointments, process vouchers and reports, and maintain filing systems.

Knowledge of basic office processes and at least one year of office experience are required. A valid driver's license is preferred. This is a full-time, on-site public service role with opportunities to support multiple programs as needed.

Qualifications

• Four years of high school level knowledge or equivalent.
• One year of general office work experience.
• A bachelor's degree or higher may substitute work experience.

Responsibilities

• Provides administrative support to the Same Day Access unit.
• Greets clients/visitors and directs to appropriate staff.
• Operates phones/switchboard and routes calls.
• Checks voice messages and returns calls by next business day.
• Schedules client appointments via EHR / Profiler Scheduler.
• Types vouchers, requisitions, minutes, memos, and reports as requested.
• Maintains filing systems and purges inactive files as needed.
• Maintains inventory of office supplies and related records.
• May cover other SA programs temporarily as needed.
• Works with team to cover breaks and emergencies.

Skills

Administrative support

Education

High school diploma or equivalent

Bachelor's degree may substitute work experience

Tools

EHR / Profiler scheduling

Job description

The City of Norfolk is seeking a compassionate and driven Support Technician to provide administrative support to the Same Day Access unit. You will greet clients, answer calls, schedule appointments, process vouchers and reports, and maintain filing systems.

Knowledge of basic office processes and at least one year of office experience are required. A valid driver's license is preferred. This is a full-time, on-site public service role with opportunities to support multiple programs as needed.