Family Services Associate

City of Norfolk, VA; Norfolk (VA); On-site; USD 41,000 - 47,000; Full time

Benefits offered by this job

Signing bonus

Job summary

The City of Norfolk is seeking a Family Services Associate to educate clients and help them access resources to meet their needs. The role involves in-home counseling, empowering families, and collaborating with caseworkers, schools and courts to implement service plans.

You will maintain case documentation, provide transportation as needed, and perform related duties to support families and resilience in the community.

Qualifications

• Two year associate's degree, diploma or equivalent required.
• Ability to educate clients on available resources and services.
• Capable of documenting cases accurately and timely.

Responsibilities

• Educate clients to meet personal, social, health, and economic needs.
• Provide in-home counseling and empower families to be self-sufficient.
• Maintain written case documentation and assist in service plan implementation.
• Coordinate with professionals, schools, courts, and community providers.
• Offer transportation to clients and perform related clerical duties.

Skills

In-home counseling

Client education

Case management

Transportation to clients

Communication skills

Documentation

Education

Associate's degree or equivalent

Tools

Case management software

Job description

Description

Norfolk, Virginia is America's most authentic and urban waterfront city. Home to the world's largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications. Working for the City of Norfolk is an opportunity to make a real difference in the lives of others. With our commitment to competitive pay and a strong retirement package, you can do good for your community and do well for yourself. Join a caring workplace that proudly celebrates uniqueness, authenticity, and a shared commitment to improving the lives of our residents.

Description

Norfolk, Virginia is America's most authentic and urban waterfront city. Home to the world's largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications. Working for the City of Norfolk is an opportunity to make a real difference in the lives of others. With our commitment to competitive pay and a strong retirement package, you can do good for your community and do well for yourself. Join a caring workplace that proudly celebrates uniqueness, authenticity, and a shared commitment to improving the lives of our residents.

The City of Norfolk’s Department of Human Services (NDHS) provides a wide range of essential services to its citizens. These services are crucial in supporting the wellbeing of the community and ensuring that all citizens have access to the resources they need. The NDHS is committed to providing such comprehensive support to its citizens.

The NDHS is seeking a Family Services Associate to educate clients in utilizing available resources to meet their personal, social, health, and economic needs. The Family Services Associate supports and assists client by providing in-home counseling, empowering parents to become self-sufficient, and assisting in the implementation of prescribed service plans. The incumbent will collaborate with professionals to enhance service delivery.

The Family Services Associate will also assist with providing support in the implementation of prescribed service plans by supporting and empowering families in accomplishing goals, establishing contacts, and providing information to families on how to access needed services and providing linkage to resources. Ensures communication by maintaining written case documentation dynamics. Performs other related duties by providing transportation to clients, performing clerical duties as required and assisting Family Services Workers and Supervisors.

Department Hiring Salary Range: $41,231 - $47,415

Essential Functions

• Assesses families’ basic needs and requests, budget expenditures to meet needs which enhance family functioning; provide support to children and families in finalizing adoptions; work directly with foster and adoptive parents and/or relatives to prepare for transition and return to their custody.
• Manages caseloads by maintaining files, telephone contacts, referrals to private vendors for services, preparing documents, filing, authorizing payments, transporting clients to appointments, and supervising visitations.
• Performs general math computations and validation of figures compiling for various financial reports.
• Ensures communication by maintaining written case documentation and directly advocates by communicating client data to case managers and the courts, schools, mental health medical professionals and landlords.
• Assists caseworkers with court related duties by attending court hearings with written reports and verbal testimonies, filing petitions and affidavits and coordinating activities with attorneys and law enforcement.
• Obtains additional information/data through various means, including searching records, reviewing State reports, and automated systems searches.
• Prepares monthly statistical reports.
• Provides case management in conjunction with the supervisor and other relevant parties. Keep factual and timely formal records through the use of computer based and other information systems.
• Performs related duties by conducting home studies, preparing written reports of findings, attending and coordinating related meetings, and seeking to resolve crisis situations for families and individuals regarding personal safety, shelter, food and clothing.
• Makes referrals for services by being knowledgeable of local services and resources, working with service providers in the community, serving as a client advocate in accessing services and working with other agencies such as schools, courts and mental health providers.
• Participates in staff and training meetings as assigned.
• Performs related duties as assigned.

Education/Experience

Work requires knowledge of a specific vocational, administrative, or technical nature which may be obtained with a two year associate's degree, diploma or equivalent from a college, technical, business, vocational, or correspondence school. Appropriate certification may be awarded upon satisfactory completion of advanced study or training.

No Experience Required.

Additional Information & Requirements

• Valid Driver's License may be required depending on assignment.
• Signing Bonus: This position is eligible for a one-time $5,000 signing bonus for new hires.

Working Hours

8:30 - 5:00 p.m. Monday through Friday

• Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.
• Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.
• Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.
• Retirement

If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

• The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant’s school of enrollment must be an accredited institution.

Note

The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type.

Non-City

Positions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.