Public Service Support Technician - Client Care & Admin

City-of-Norfolk,-V; Norfolk (VA); Presencial; USD 42.000 - 48.000; Jornada completa

Descripción de la vacante

The City of Norfolk invites you to join the Norfolk Community Services Board as a Support Technician. This role provides administrative support to the Same Day Access unit, answering inquiries, maintaining records, and producing reports to support client care.

Ideal candidates have at least one year of general office experience; a bachelor’s degree may substitute experience. Candidates should be proficient with office processes and have a valid driver’s license preferred.

Formación

• One year of general office work experience.
• A bachelor's degree or above may substitute work experience.
• Valid Driver's License preferred.
• Knowledge to understand basic operational, technical, or office processes (level of knowledge equivalent to four years of high school).

Responsabilidades

• Serves as administrative support to Same Day Access.
• Greets clients/visitors and notifies staff as needed.
• Operates phones/switchboard and routes calls.
• Schedules client appointments via Electronic Health Record / Profiler Appointment Scheduler.
• Types payment vouchers, requisitions for office supplies, meeting minutes, memos, letters, reports.
• Maintains filing systems and purges inactive files.
• Maintains inventory of office supplies and records.
• Handles reimbursements and cash journal postings.
• May cover other SA Programs as needed.
• Maintains clinic/waiting room appearance.

Educación

Bachelor's degree or higher may substitute work experience

Descripción del empleo

The City of Norfolk invites you to join the Norfolk Community Services Board as a Support Technician. This role provides administrative support to the Same Day Access unit, answering inquiries, maintaining records, and producing reports to support client care.

Ideal candidates have at least one year of general office experience; a bachelor’s degree may substitute experience. Candidates should be proficient with office processes and have a valid driver’s license preferred.