Clinical Supervisor- Same Day Access

City of Norfolk; Norfolk (VA); On-site; USD 70,000 - 90,000; Full time

Job summary

City of Norfolk seeks a Clinical Supervisor for the Same Day Access team to oversee and mentor staff, ensure high-quality clinical services, and drive program development within a public service framework.

The role reports to the Norfolk CSB and requires leadership in clinical supervision, staff coaching, and regulatory compliance while advancing recovery-oriented care for the community.

Qualifications

• Master's degree in a human services field (e.g., psychology, social work).
• Six (6) years of college resulting in a Master's degree or an equivalent combination of training and experience.
• Five (5) years of clinical experience in a management and/or administrative role.

Responsibilities

• Provides direct supervision to staff within the Same Day Access program.
• Interviews potential employees and checks credentials and/or references.
• Monitors program utilization, outcomes and revenue.
• Coordinates delivery of quality clinical services via assigned staff.
• Ensures compliance with agency policies and confidentiality in documentation.

Skills

Staff supervision

Clinical supervision

Team leadership

Grant research

Documentation

Program coordination

Education

Master's degree in Human Services

Job description

Norfolk, Virginia is America's most authentic and urban waterfront city. Home to the world's largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications. Working for the City of Norfolk is an opportunity to make a real difference in the lives of others. With our commitment to competitive pay and a strong retirement package, you can do good for your community and do well for yourself. Join a caring workplace that proudly celebrates uniqueness, authenticity, and a shared commitment to improving the lives of our residents.

The Norfolk Community Services Board (NCSB) provides treatment, support, and education to the community with a focus on mental illness, substance use addiction, and intellectual/developmental disabilities. Norfolk CSB provides services to persons in acute crisis as well as integrated, person-centered, and recovery-oriented programming for persons needing assistance and support stabilizing in the community.

Today, the NCSB provides treatment and rehabilitation services to over 6,000 Norfolk citizens yearly. Norfolk CSB seeks team members interested in providing skilled services in a public service environment. We are also seeking persons to join our team that are dedicated to supporting a positive work and treatment environment. Please join us as we instill hope and recovery opportunities for the persons we serve.

The NCSB is seeking a passionate and dedicated Clinical Supervisor to join our Same Day Access team! In this role, you will oversee and deliver high-quality programs and services while providing clinical and administrative supervision to staff. You will also assist in program development and ensure compliance with Medicaid, NCSB, licensure, Human Rights, and other relevant regulations. This is a fantastic opportunity for a dynamic leader to make a meaningful impact. foster a supportive environment for staff and clients and contribute to our program's continued growth and success.

Essential functions include but are not limited to:

• Provides direct supervision to staff within the Same Day Access program, which includes performance management issues as well as regular clinical supervision.
• Interviews potential employees and checking credentials and/or references as assigned.
• Monitors program utilization, measurable outcomes and revenue through observations, clinical chart reviews and available computerized data systems as available.
• Research best practice, science-based approaches for both educational and treatment services for a variety of target populations.
• Coordinates the delivery of quality services via holistic and comprehensive clinical treatment provided by assigned staff. Collaborates with other CSB programs as necessary and appropriate.
• Assures compliance with agency policies/procedures regarding the proper maintenance of consumer records to include documentation, treatment planning, service referral and access. Ensures adherence to confidentiality provisions through chart reviews/sweeps, monthly supervision and direct observation of activities of assigned staff/programs.
• Assists in researching funding and grants as necessary to maintain viability of the program(s) and provide enhanced service options based on identified need and available resources.
• Facilitates regular team meetings to address clinical and administrative issues.
• Ensures that program staff maintains the requisite knowledge and competencies to deliver responsive and effective services to meet identified service demands through on-going supervision and clinical chart reviews. Provides necessary coaching/supervision and/or training to staff in assessed areas of need. Coordinates additional subject matter experts if needed to augment in-house training and technical assistance.
• Responsible for providing performance evaluations of all assigned staff in a timely manner using information gathered through routine individual supervision meetings and direct observation.
• Provides direct service assessment services as needed.
• Responsible for completion of required documentation, including weekly time sheets, a monthly program report and other reports as requested in a timely manner. Reviews productivity reports of assigned staff on a weekly basis.
• Other duties as assigned.

Work requires broad knowledge in a general professional or technical field. Knowledge is normally acquired through six (6) years of college resulting in a Master's degree in a Human Services field; or an equivalent combination of training and experience.

Five (5) years of clinical experience in a management and/or administrative role.

Preferred experience should include a combination of staff leadership and supervision, service development and delivery in behavioral health. science-based, outcome-driven program development. and other relevant management and clinical experience.

• Valid Driver's License may be required depending on assignment.
• Must be certified or certifiable in Basic First Aid and CPR.
• Licensed as LCSW, LPC, or LMFT preferred.