Administrative Technician

City of Norfolk; Norfolk (VA); On-site; USD 45,000 - 52,000; Full time

Job summary

The City of Norfolk’s Norfolk Community Services Board seeks an Administrative Technician to support the Integrated Care Clinic Administration. This role provides essential administrative help, scheduling, insurance verifications, and file management within a public-service setting.

Responsibilities include maintaining logs, handling mail and correspondence, and preparing reports for clinic staff. The position offers standard hours, a clear path for growth, and competitive compensation.

Qualifications

• Essential administrative support for Integrated Care Clinic Administration.
• Handles appointment scheduling, insurance verifications, and logs.
• Manages mail, correspondence, and report preparation.

Responsibilities

• Manages the day-to-day administrative operations of assigned tasks including appointment scheduling, insurance verifications, establishing and maintaining logs, answering and providing directions on phone calls, and effective communication with clinic staff.
• Able to run insurance verification and understand EOB's and denials with insurances. Prepares payment vouchers and processes invoices for payment.
• Assist staff in problem solving issues with office equipment, including computers, software, printers, etc.
• Organizes, maintains, and adjusts complex file systems in order to provide ready access to information and to produce reports when needed.
• Receives, sorts, date stamps, and distributes mail and other documents.
• Composes and sends correspondence, form letters, and reports on general matters.
• Recommend new or modified procedures to enhance operations.
• Reviews information for accuracy, completeness, and conformance to established standards; research documents, answers routine inquiries and locates information.
• Undertakes responsibility for special assignments and projects.

Education

High school diploma or equivalent

Bachelor's degree may substitute

Job description

Norfolk, Virginia is America's most authentic and urban waterfront city. Home to the world's largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications. Working for the City of Norfolk is an opportunity to make a real difference in the lives of others. With our commitment to competitive pay and a strong retirement package, you can do good for your community and do well for yourself. Join a caring workplace that proudly celebrates uniqueness, authenticity, and a shared commitment to improving the lives of our residents.

The Norfolk Community Services Board (NCSB) provides treatment, support, and education to the community with a focus on mental illness, substance use disorders, intellectual/developmental disabilities, and housing and homelessness. Norfolk CSB provides services to persons in acute crisis as well as integrated, person-centered, and recovery-oriented programming for persons needing assistance and support stabilizing in the community.

Today, the NCSB provides treatment and rehabilitation services to over 6,000 Norfolk citizens yearly. The NCSB seeks team members interested in providing skilled services in a public service environment and dedicated to supporting a positive work and treatment environment. Please join us as we provide hope and recovery opportunities for the people we serve.

The NCSB is seeking an Administrative Technician to serve as the principal administrative support staff for the Integrated Care Clinic Administration. Performs detailed and responsible administrative work to assist the Practice Manager.

Department Hiring Salary Range: $45,444-$52,148

Essential functions include but are not limited to:

• Manages the day-to-day administrative operations of assigned tasks including appointment scheduling, insurance verifications, establishing and maintaining logs, answering and providing directions on phone calls, and effective communication with clinic staff.
• Able to run insurance verification and understand EOB's and denials with insurances.
  Prepares payment vouchers and processes invoices for payment.
• Assist staff in problem solving issues with office equipment, including computers, software, printers, etc.
• Organizes, maintains, and adjusts complex file systems in order to provide ready access to information and to produce reports
• when needed.
• Receives, sorts, date stamps, and distributes mail and other documents.
• Composes and sends correspondence, form letters, and reports on general matters.
• Recommend new or modified procedures to enhance operations.
• Reviews information for accuracy, completeness, and conformance to established standards; research documents, answers routine inquiries and locates information.
• Undertakes responsibility for special assignments and projects.

Work requires knowledge of a specific vocational, administrative, or technical nature which may be obtained with six months/one year of advanced study or training past the high school equivalency. Junior college, vocational, business, technical or correspondence schools are likely sources. Appropriate certification may be awarded upon satisfactory completion of advanced study or training.

Two years clerical experience.

Preferred Education/Experience:

Work requires knowledge necessary to understand basic operational, technical, or office processes. Level of knowledge equivalent to four years of high school or equivalency. A bachelor's degree or above may substitute work experience (as approved by the department).

Two years of general office work experience.

• Valid Driver's License may be required depending on assignment.

Working Hours:

Monday-Friday 8:00 AM-4:30PM (40 hours per week)