Public Sector SaaS Implementation Lead

OpenGov; United States; On-site; USD 110,000 - 125,000; Full time

Benefits offered by this job

Comprehensive healthcare options

401(k) with company match

Paid parental leave

Job summary

OpenGov is seeking a Manager I to lead a team of Implementation Analysts and Consultants. You will guide data gathering, platform configuration, and administrator training while maintaining delivery quality and customer satisfaction.

You will mentor staff, drive best practices, and collaborate with Sales, Product, Engineering, and Customer Success to align expectations and improve workflows. Travel up to 25% may be required.

Qualifications

• Bachelor’s degree preferred or commensurate experience in a related field.
• 3 years of project delivery experience in a SaaS setting.
• GIS software experience strongly preferred.
• Experience working with customers at all organizational levels with a high degree of professionalism and business acumen.
• Excellent interpersonal, verbal, and written communication skills, with a focus on building trust with both internal teams and external customers.
• Strong leadership skills, with emphasis on fostering team culture, accountability, development, and growth.
• Strategic thinker with a history of effectively solving problems and tenaciously following through to ensure customer success.
• Results-oriented with strong people and time management skills, highly organized, motivated and driven to succeed.
• Ability to travel approximately 25% of the time.

Responsibilities

• Lead, coach, and mentor a team of Implementation Analysts and/or Implementation Consultants, fostering strong team culture, accountability, and continuous development.
• Drive execution of high-quality customer implementations by overseeing data requirements gathering, technical platform configuration, and administrator training.
• Support team members in troubleshooting technical issues related to data formatting, system logic, and configuration workflows.
• Ensure delivery consistency and quality by reinforcing implementation methodology, process documentation, and technical standards.
• Provide hands-on support for complex projects, including advising on data transformation strategies and workflow optimization.
• Understand customer pain points and partner with cross-functional teams to simplify, enhance and automate existing processes that will improve customer workflow.
• Track and manage team utilization, delivery metrics, and project portfolio health to ensure successful outcomes across all implementations.
• Apply sound judgment in balancing competing project priorities, customer needs, and internal resource availability
• Collaborate cross-functionally with Sales, Product, Engineering, and Customer Success to align customer expectations and streamline delivery.
• Identify and mitigate risks across the portfolio, proactively escalating issues and developing resolution strategies.
• Gather and share customer feedback to inform internal process improvements and influence product enhancements.
• Support recruiting, onboarding, and training initiatives to scale the implementation team in alignment with business needs.

Skills

Leadership

Project delivery

Customer success

Communication

Cross-functional collaboration

Data analysis

Government budgets knowledge

Travel readiness

Education

Bachelor's degree preferred

Tools

Excel

Job description

OpenGov is seeking a Manager I to lead a team of Implementation Analysts and Consultants. You will guide data gathering, platform configuration, and administrator training while maintaining delivery quality and customer satisfaction.

You will mentor staff, drive best practices, and collaborate with Sales, Product, Engineering, and Customer Success to align expectations and improve workflows. Travel up to 25% may be required.