Public Sector Observability Success Architect (Remote)

New Relic; United States; Hybrid; USD 149,000 - 186,000; Full time

Benefits offered by this job

Healthcare

Dental

Vision

Parental and mental health support

401(k) with match

Flexible time off

Volunteer time off

Job summary

New Relic is seeking a dedicated post-sales technical owner for public sector customers of our observability platform. This field-based role balances hands-on guidance with light account growth, blending architecture, demos, customer enablement, and close collaboration with sales to drive adoption, renewals, and expansion across government agencies, municipalities, and utilities.

Ideal candidates bring 3+ years in pre- or post-sales within software or public sector settings, plus fluency in

Qualifications

• 3+ years of pre-sales or post-sales experience in software or public sector settings.
• Familiarity with performance monitoring across infrastructure, applications, web or mobile.
• A blend of technical depth and a sales- or customer-oriented mindset.
• Willingness to learn new technologies quickly and keep project plans and documentation current.

Responsibilities

• Own adoption, onboarding, and continued technical success across an assigned book of business.
• Lead integration, optimization, and ongoing use of observability products inside customer environments.
• Partner with sales to identify revenue opportunities through upsells and contract renewals.
• Champion new product features and relay structured customer feedback to product management and engineering.
• Maintain an understanding of each customer's business context and technical stack, and run interactive demos that showcase key workflows.
• Travel to customer sites as needed to support engagement, with extensive travel available for those who want it.

Job description

New Relic is seeking a dedicated post-sales technical owner for public sector customers of our observability platform. This field-based role balances hands-on guidance with light account growth, blending architecture, demos, customer enablement, and close collaboration with sales to drive adoption, renewals, and expansion across government agencies, municipalities, and utilities.

Ideal candidates bring 3+ years in pre- or post-sales within software or public sector settings, plus fluency in