Technical Success Manager - Public Sector

New Relic; United States; Hybrid; USD 149,000 - 186,000; Full time

Benefits offered by this job

Healthcare

Dental

Vision

Parental and mental health support

401(k) with match

Flexible time off

Volunteer time off

Job summary

New Relic is seeking a dedicated post-sales technical owner for public sector customers of our observability platform. This field-based role balances hands-on guidance with light account growth, blending architecture, demos, customer enablement, and close collaboration with sales to drive adoption, renewals, and expansion across government agencies, municipalities, and utilities.

Ideal candidates bring 3+ years in pre- or post-sales within software or public sector settings, plus fluency in

Qualifications

• 3+ years of pre-sales or post-sales experience in software or public sector settings.
• Familiarity with performance monitoring across infrastructure, applications, web or mobile.
• A blend of technical depth and a sales- or customer-oriented mindset.
• Willingness to learn new technologies quickly and keep project plans and documentation current.

Responsibilities

• Own adoption, onboarding, and continued technical success across an assigned book of business.
• Lead integration, optimization, and ongoing use of observability products inside customer environments.
• Partner with sales to identify revenue opportunities through upsells and contract renewals.
• Champion new product features and relay structured customer feedback to product management and engineering.
• Maintain an understanding of each customer's business context and technical stack, and run interactive demos that showcase key workflows.
• Travel to customer sites as needed to support engagement, with extensive travel available for those who want it.

Job description

Role overview

Serve as the dedicated post-sales technical owner for public sector customers of an observability platform, balancing hands-on technical guidance with light account growth responsibilities. The role blends architecture, demos, customer enablement, and partnership with sales to drive adoption, renewals, and expansion across government agencies, municipal departments, public utilities, and similar organizations. It is a field-based position with regular customer-facing activity and travel.

Responsibilities

• Own customer adoption, onboarding, and continued technical success across an assigned book of business.
• Lead the integration, optimization, and ongoing use of observability products inside customer environments.
• Partner with sales to identify revenue opportunities through upsells and contract renewals.
• Champion new product features and relay structured customer feedback to product management and engineering.
• Maintain a working understanding of each customer's business context and technical stack, and run interactive demos that showcase key workflows.
• Travel to customer sites as needed to support engagement, with extensive travel available for those who want it.

Requirements

• 3+ years of pre-sales or post-sales experience in the software industry, or direct work inside a public sector organization such as a government agency, municipal department, public utility, or state or federal enterprise.
• Familiarity or strong interest in performance monitoring tools spanning infrastructure, application, web or mobile, and user experience.
• A blend of technical depth and a sales- or customer-oriented mindset.
• Willingness to learn new technologies quickly and keep project plans and documentation current.
• Fluent written and spoken English.

Nice to have

• Working knowledge of one or more languages such as Java, .NET, Ruby, C, Python, Node.js, or Golang.
• Exposure to cloud technologies including Kubernetes, containers, microservices, DevOps, or CI/CD.
• Background in mobile platforms and architectures for iOS and Android.
• Bachelor's degree in engineering, computer science, or an equivalent field.

Benefits and work setup

• Remote-eligible role within a flexible workforce model that supports office-based, hybrid, or fully remote work.
• Estimated on-target earnings of approximately $149,000–$186,000 USD, including a commission plan.
• Benefits package typically includes healthcare, dental, vision, parental and mental health support, 401(k) with match, flexible time off, 11 paid holidays, and volunteer time off.
• Visa sponsorship is not available for this position.