Enterprise Technical Success Manager (Remote)

New Relic

United States

Remote

USD 120,000 - 150,000

Full time

11 days ago

Application generator

Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.

Get past ATS filters

Benefits offered by this job

Healthcare

Dental and Vision

401(k) with match

Paid holidays

Volunteer time off

Job summary

New Relic is seeking a high-impact post-sales professional to guide enterprise customers through onboarding and the ongoing expansion of our observability platform. You will blend hands-on implementation with strategic business value, owning adoption, usage, and the technical architecture that unlocks new revenue within existing accounts.

You will design success plans, run executive-level engagements, and lead workshops while building documentation and demos.

Qualifications

2+ years of enterprise customer-focused experience in adoption, success, or expansion.
Strong technical background with sales/customer orientation to build business cases.
Familiarity with performance monitoring and observability across infra/app/web/mobile.
Working knowledge of AWS, Azure, or GCP, Kubernetes, and SRE practices; some coding/scripting.
Ability to design customer-facing project plans and technical roadmaps with organization.

Responsibilities

Guide onboarding and drive usage milestones with customers.
Create Mutual Activity Plans with milestones and address hurdles.
Mitigate churn risk and reinforce platform value through proactive engagement.
Deliver business-outcome-focused product demos beyond features.
Collaborate with Expansion AEs on technical evaluations and value engagements.
Produce architecture blueprints and technical roadmaps aligned to goals.
Lead trainings, workshops, and enablement assets (docs, videos, articles).
Build executive relationships and support Customer Business Reviews and ROI dashboards.