Senior Public Sector Customer Success Leader (GovTech)

Exiger

North Dakota

Hybrid

USD 120,000 - 180,000

Full time

14 days+

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Benefits offered by this job

Discretionary Time Off

Medical, Dental, Vision benefits

Parental Leave (16 weeks)

Hybrid work environment

Wellness stipends

Job summary

Exiger, based in McLean, VA, seeks a Customer Success Manager, Sr. Manager — Public Sector to serve as the primary post-sale partner for government customers, driving onboarding, adoption, value realization, retention, and long-term success.

You will build trusted relationships across stakeholders, translate mission priorities into actionable success plans, and coordinate with Product, Delivery, Support, Analytics, and Sales to achieve measurable outcomes.

Qualifications

Three to five years of experience in Customer Success, Account Management, and Technical Account Management with another customer-facing role.
Experience supporting public sector, especially Federal Civilian, the Department of War, or the Defense Industrial Base.
Experience managing customer relationships in a SaaS, GovTech, data, analytics, or technology-enabled environment.
Demonstrated ability to build trusted relationships with customer stakeholders and executive leadership.
Experience driving customer onboarding, adoption, retention, renewals, or other measurable Customer Success outcomes.
Strong written and verbal communication skills, including the ability to deliver presentations, training, customer meetings, and executive briefings.
Ability to learn technical concepts and communicate them clearly to both technical and nontechnical audiences.
Strong organizational skills with the ability to manage multiple customers, priorities, and deadlines simultaneously.
Ability to interpret customer usage and engagement data and translate it into actionable strategies.
Ability to work independently and collaboratively in a fast-paced, cross-functional environment.
Bachelor’s degree.

Responsibilities

Manage a portfolio of Public Sector customer accounts as the primary post-sale contact.
Build relationships with Public Sector stakeholders and sponsors.
Lead customer meetings, status updates, workshops, executive briefings, and business reviews.
Develop tailored success and adoption plans aligned with mission priorities and business objectives.
Create and maintain repeatable engagement programs, enablement materials, and self‑service resources.
Monitor customer health, platform usage, stakeholder engagement, adoption, satisfaction, and renewal timelines.
Proactively identify risks to adoption, customer satisfaction, and retention, and mitigate with internal partners.
Drive renewals by documenting outcomes and aligning with evolving priorities.
Identify opportunities to expand platform adoption within existing accounts.
Partner cross-functionally with Product, Support, Delivery, Analytics, Sales, and CS Operations to resolve issues.