Public Sector Account Specialist – SLED Sales

Verizon; Washington; On-site; USD 42,000 - 69,000; Full time

Benefits offered by this job

Medical, dental and vision

401(k) with company match

Tuition assistance

Paid time off

Parental leave

Employee discounts

Job summary

Verizon seeks a candidate to join its SLED Public Sector sales team, building client bases and enhancing current customer happiness. You’ll handle prospecting, sales support, and problem resolution for SLED accounts, shaping the client experience and driving revenue while delivering outstanding service.

You’ll engage in onboarding, support renewals, and collaborate with sales to identify upsell opportunities, with a focus on customer success and value delivery across the portfolio.

Qualifications

• Bachelor’s degree or one or more years of relevant experience required, demonstrated through work experience and/or military experience.
• A valid driver’s license.
• Eligibility to pass Motor Vehicle Record check.

Responsibilities

• Prospect for new customers while partnering with the sales team to close opportunities.
• Support account strategy with sales.
• Support “success plans’ with customers.
• New and existing customer contract implementation, migration, and onboarding support.
• Drive and train online self-service, My Business, adoption of features and users to SLED customers.
• Resolve customer problems and recommend solutions.
• Report out on and identify opportunities to increase in person customer interactions for the Sales Reps.
• Support preparation for quarterly business reviews including review of adoption, additional value drivers, etc.
• Help support and prioritize service requests based on their impact on customer success.
• Submit credits for review, ensures customer communication and application.
• Submit and follow up on internal department, Get Support, requests.
• Process feature and order transactions as well as supporting the renewal process.
• Collaborate with sales to identify upsell, cross-sell and migration opportunities.

Education

Bachelor’s degree or relevant experience

Job description

Verizon seeks a candidate to join its SLED Public Sector sales team, building client bases and enhancing current customer happiness. You’ll handle prospecting, sales support, and problem resolution for SLED accounts, shaping the client experience and driving revenue while delivering outstanding service.

You’ll engage in onboarding, support renewals, and collaborate with sales to identify upsell opportunities, with a focus on customer success and value delivery across the portfolio.