PUBLIC SAFETY REMEDY CMDB DEVELOPER, A3

PRIORITY CARES HOME SERVICES; New York (NY); On-site; USD 110,208 - 117,096; Full time

Job summary

A New York home care agency seeks a Public Safety Remedy CMDB Developer (Analyst 3) to support its BMC Remedy/Helix CMDB environment. The role requires at least 8 years of experience with BMC Remedy ARS and ITSM, focusing on process optimization and documentation. Responsibilities include evaluating CMDB practices, integrating tools such as ADDM and SCCM, and troubleshooting processes. This position offers a competitive pay rate of $85 per hour, providing excellent professionals with an opportunity to contribute to vital community services.

Qualifications

• Minimum 8+ years of experience in BMC Remedy ARS, CMDB, and ITSM.
• Experience integrating Remedy with ADDM, Netcool, and Active Directory.
• Proficiency in workflow documentation and process improvement.

Responsibilities

• Document current BMC Remedy/Helix CMDB processes.
• Review ITIL practices including Service Request and Change Management.
• Audit configuration records and identify optimization opportunities.

Skills

BMC Remedy ARS

CMDB

ITSM

SLM

Development and customization

Tools

Remedy Smart Reporting

ADDM

Netcool / ScienceLogic

Active Directory

SCCM

Job description

Job Title: Public Safety Remedy CMDB Developer (Analyst 3)

Assignment #: 7-858-0780A

Duration: 3/28/2026 – 3/26/2028 (2 Years)

Hours: 35 hours/week (Monday–Friday, normal business hours)

Max Hourly Rate: $80 to $85 per hour

Position Overview

Public Safety is seeking a dedicated Remedy CMDB Developer (Analyst 3) to provide supplemental support for the day‑to‑day administration and management of its BMC Remedy/Helix CMDB environment. This role will focus on Critical Lifecycle Management Services, ADDM Discovery, CMDB asset intake, automation, reconciliation, and ongoing operational support. The selected candidate will support both current BAU (Business As Usual) operations and NextGen initiatives.

Key Responsibilities

• Evaluate and document current BMC Remedy/Helix CMDB practices and processes.
• Review ITIL processes including:
• Service Request Management
• Change Management
• Configuration Management
• Release & Lifecycle Management
• Review and integrate lifecycle and discovery tools such as:
• ADDM Discovery
• SCCM
• Other CMDB-related tools
• Troubleshoot and audit Incident, Change, Release, and Lifecycle processes.
• Ensure critical Configuration Items (CIs) are properly identified, documented, and maintained.
• Add, modify, and remove CIs through automation and Remedy workflows.
• Perform reconciliation and validation of CI relationships.
• Audit configuration records and dependency mapping.
• Identify optimization opportunities and recommend best practices.
• Recommend tool enhancements and process improvements.
• Produce documentation, workflows, diagrams, and technical artifacts.

Mandatory Qualifications (Required)

Candidates without these qualifications will not be considered:

• Minimum 8+ years of experience in:
• BMC Remedy ARS
• CMDB
• ITSM
• SLM
• SRM
• Development, customization, administration, and support
• Experience with Remedy ARS, CMDB, ITSM installation and configuration (Version 18.x and above)
• Experience integrating Remedy with:
• ADDM
• Netcool / ScienceLogic
• Active Directory
• Experience with Remedy Smart Reporting

Preferred Qualifications

• BMC Remedy Certification
• ITIL Certification
• Prior experience working with OTI/Public Safety City agencies

Compensation: $85.00 per hour

About Us

Priority Cares Home Services is a New York-based agency dedicated to providing compassionate care to communities across Queens, Brooklyn, Bronx, Westchester, and Staten Island. We offer coordination services for various Medicaid waiver programs, including NHTD, TBI, and PCA. Our experienced team ensures that clients receive top‑quality care from their designated caregivers, with ongoing support and information available as needed. We prioritize the comfort and well‑being of both clients and caregivers, ensuring that aid/caregivers are paid on time and without hassle.

MISSION We are dedicated to delivering compassionate and reliable home care services that empower individuals to live with dignity and independence. Through CDPAP, NHTD, and TBI services, we ensure our clients receive personalized care that promotes well‑being and enhances quality of life.

VISION To lead the home care industry in providing comprehensive, person-centered services that enable individuals to thrive in their own homes while fostering greater community support and involvement.

VALUES

• Compassion: We put the well‑being of our clients first, ensuring their comfort and care are at the heart of everything we do.
• Independence: We support individuals in maintaining control over their lives and decisions through personalized care.
• Respect: Every individual is treated with dignity, ensuring that their needs and preferences are prioritized.
• Integrity: We uphold the highest ethical standards in care provision, ensuring transparency and accountability.
• Inclusivity: We are committed to serving diverse populations and making our services accessible to all.