BMC Remedy Application Developer Principal

Astrion; Lincoln (MA); On-site; USD 160,000 - 170,000; Full time

Job summary

Astrion is looking for a full-time BMC Remedy Architect Principal located at Hanscom AFB, MA. The role involves providing acquisition program management support for Cyberspace Security and Control System programs. Candidates must possess 10 years of BMC Remedy and IT Service Management experience, along with strong skills in integrating systems and troubleshooting technical issues. The salary range for this position is $160,000 - $170,000 USD.

Qualifications

• 10 years of experience in BMC Remedy and IT Service Management.
• Hands-on experience with integration points and troubleshooting architecture issues.

Responsibilities

• Integrate BMC products to each other and third-party applications.
• Troubleshoot BMC technical issues across multiple operating systems.
• Define and deliver specifications and user guides as per project deadlines.
• Research routine and complex customer problems, providing recommendations.

Skills

BMC AR and ITSM Certifications

BMC Remedy IT Service Management 7.x: Advanced Solutions for Incident and Problem Management

BMC Remedy IT Service Management 7.x: Advanced Solutions for Asset Management and Discovery

Job description

Overview

BMC Remedy Architect Principal

LOCATION: Hanscom AFB, Bedford, MA

Salary Range: $160-170,000 USD

JOB STATUS: Full-time

CLEARANCE: Secret

CERTIFICATION: n/a

TRAVEL: Limited, as needed

The BMC Remedy Architect Principal position is located at Hanscom AFB, MA and focuses on providing acquisition program management support for Cyberspace Security and Control System (CSCS) programs.

REQUIRED QUALIFICATIONS / SKILLS

• 10 years of BMC AR and ITSM Certifications Required
• BMC Remedy IT Service Management 7.x: Advanced Solutions for Incident and Problem Management or higher
• BMC Remedy IT Service Management 7.x: Advanced Solutions for Asset Management and Discovery or higher

RESPONSIBILITIES

• Integrate BMC products to each other and third-party applications. Primary technical resource for integration points into all EITSM environments, i.e., Active Directory, AF Directory Services
• Troubleshooting architecture BMC technical issues pertaining to F5, Unix, Windows, Solaris.
• Works with foundation data for proper implementation ensuring system architecture remain viable
• Able to articulate in detail the BMC system configurations to support the ETISM Program Requirements
• Work with cross-organizational engineers from various teams that report to and receive direction from other customers of the EITSM system. This interaction ranges from a peer to peer review and from an overall code review on their requirements.
• Understand the business of IT operations, Business Service Management and foundational level of ITIL. Apply these skills and knowledge to improve the operational effectiveness of efficiency of the IT environment.
• Defines, writes, and delivers specifications, user guides, and architecture and methodology as appropriate to meet project deadlines.
• Programs, tests, documents, and implements systems and/or software prior to release
• Able to research routine to moderately complex work and customer problems, issues, and circumstances and provides recommendations, alternatives, and risk assessments
• Have knowledge of AF RMF and be able to provide artifacts, system remediation to support AF Authority to Operate
• Articulate Best business practices and streamline system application and architecture as EITSM migrates to new version