Remedy Engineer

Anchor Point Technology Resources; Fort Wayne (IN); On-site; USD 80,000 - 100,000; Full time

Job summary

A prominent IT solutions provider is looking for an ATS Development Engineer II in Ft. Wayne, Indiana. This full-time role involves managing work requests and providing 24x7 support using BMC Remedy and other tools. Candidates should have a Bachelor's degree in IT or related fields and 5 to 10 years of IT experience. Strong development leadership and communication skills are crucial. The position requires on-site work and no relocation assistance is available.

Qualifications

• 5 to 10 years working experience in the IT field favorable.
• Knowledge of telecommunications business application systems preferred.
• Understanding of databases and queries is beneficial.

Responsibilities

• Manage submitted work requests and changes/updates from clients.
• Provide 24x7 on-call production support coverage.
• Follow problem and change management processes.

Skills

Development leadership for BMC Remedy/ITSM implementation

Custom workflow and forms development

Networking/distributed computing environment concepts

Problem analysis and resolution

Confidence in industry practices

Teamwork and collaboration

Willingness to learn

Communication across IT and business departments

Education

Bachelor's degree in Computer Science, Information Technology or comparable

Tools

BMC Remedy AR System

Remedy ITSM Suite

MS Office tools

Unix shell programming

PSL (Patrol Script Language)

Job description

Anchor Point Technology Resources, established in 2004. Our corporate office is located in the heart of Indianapolis, Indiana, with locations in Cincinnati, OH and Louisville, KY. Anchor Point is a locally owned WBE.

At Anchor Point, we will work closely with you to gain a precise understanding of your business so we can deliver the best solutions. Our staff of IT professionals is available to conduct technical screenings to ensure that only the most technologically proficient candidates are presented to you. We recognize that even the most technically skilled individual may not have what it takes to fit in your organization. Therefore, we also take great care in screening individuals on their non-technical abilities. Through progressive thinking, creativity and technical expertise we are able to match the perfect resource to your need.

Job Description

The ATS tools group provides 24x7 automated monitoring of servers, hardware, middleware and applications using a combination of vendor and internal infrastructure support tools for the FIS Command Center and other FIS support groups. ATS is also responsible for developing and supporting web-based tools for open systems (unix-based and Windows) infrastructure inventory, gathering hardware and software details for support tools used by Operations to perform their monitoring and callout duties. In addition, the ATS group supports infrastructure and application access and account tools used within the security and helpdesk organizations.

The ATS Development Engineer II position performs the support functions for the ATS tool sets by managing submitted work requests; self identified changes/updates and approved adhoc requests from clients and FIS management team; able to work individually to accomplish support functions; and take direction from ATS Leads and management team to resolve problems and projects. Performs recommended software and code updates understanding:

• Problem ticket and crisis management call support.
• Ability to follow problem and change management processes.
• This position requires work during both normal business hours and off hours, as required to resolve critical business and impacting issues. Using team schedules on call rotations are used to provide 24 x 7 x 365 on site and on call production support coverage.

This is a full time, permanent position and requires the candidate to sit on-site in Ft. Wayne, Indiana. Paid relocation is not provided. Must be fully authorized to work in the United States. Sponsorship will not be provided.

Qualifications

Required Skills:

• Provide Development leadership for BMC Remedy/ITSM implementation
• Develop and support custom workflow and forms to allow the Remedy product to meet specific business requirements identified by our various user communities.
• Work with BMC on any Remedy performance or software bugs that are uncovered.
• Work with Remedy Database support team to ensure the database component works in an optimum fashion.
• A solid understanding of networking/distributed computing environment concepts
• Seeks opportunities to improve client satisfaction through immediate action on client requests.
• Ability to analyze and resolve problems systematically, organize information and generate solutions while recognizing the impact on stakeholders and the business.
• Exhibits confidence and knowledge of emerging industry practices and best practices.
• Fosters team work
• Push creative thinking beyond the boundaries of existing industry practices and business mindsets.
• Willingness and desire to learn and develop one's own knowledge levels and skill sets.
• Ability to work independently and as part of a larger team.
• Willingness to work with IT application owners and team members to learn their systems/applications and needs.
• Ability to understand and communicate at different levels within the IT departments and business organizations.

Required Experience:

• Bachelor's degree in Computer Science, Information Technology or comparable field of study.
• 5 to 10 years working experience in the IT field is favorable.
• Knowledge of telecommunications business application systems preferred.
• Understanding of BMC's Remedy AR System, Remedy ITSM Suite and CMDB
• Experienced in developing successful Remedy solutions
• Experienced in enhancing ITSM Suite to meet End User requirements
• Proficiency with MS Office tools is favorable.
• Working experience with programming and scripting (unix shell, perl, etc)
• PSL (Patrol Script Language) coding knowledge/experience is desired.
• Understanding of databases and queries
• Knowledge and understanding of BMC server monitoring tools is favorable.

Additional Information

All your information will be kept confidential according to EEO guidelines.