Remedy CMDB Engineer for Public Safety ITSM & Automation

PRIORITY CARES HOME SERVICES; New York (NY); On-site; USD 110,208 - 117,096; Full time

Job summary

A New York home care agency seeks a Public Safety Remedy CMDB Developer (Analyst 3) to support its BMC Remedy/Helix CMDB environment. The role requires at least 8 years of experience with BMC Remedy ARS and ITSM, focusing on process optimization and documentation. Responsibilities include evaluating CMDB practices, integrating tools such as ADDM and SCCM, and troubleshooting processes. This position offers a competitive pay rate of $85 per hour, providing excellent professionals with an opportunity to contribute to vital community services.

Qualifications

• Minimum 8+ years of experience in BMC Remedy ARS, CMDB, and ITSM.
• Experience integrating Remedy with ADDM, Netcool, and Active Directory.
• Proficiency in workflow documentation and process improvement.

Responsibilities

• Document current BMC Remedy/Helix CMDB processes.
• Review ITIL practices including Service Request and Change Management.
• Audit configuration records and identify optimization opportunities.

Skills

BMC Remedy ARS

CMDB

ITSM

SLM

Development and customization

Tools

Remedy Smart Reporting

ADDM

Netcool / ScienceLogic

Active Directory

SCCM

Job description

A New York home care agency seeks a Public Safety Remedy CMDB Developer (Analyst 3) to support its BMC Remedy/Helix CMDB environment. The role requires at least 8 years of experience with BMC Remedy ARS and ITSM, focusing on process optimization and documentation. Responsibilities include evaluating CMDB practices, integrating tools such as ADDM and SCCM, and troubleshooting processes. This position offers a competitive pay rate of $85 per hour, providing excellent professionals with an opportunity to contribute to vital community services.