BMC Remedy Helix Migration Project (Remote)

Cedent; United States; Remote; USD 55,104 - 82,656; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Job summary

A technology solutions provider is looking for a Helix ITSM Migration Specialist to lead the migration of BMC Remedy applications to the cloud. The ideal candidate should possess strong expertise in Kubernetes, automation tools like Jenkins and Ansible, and database management with Oracle SQL. Responsibilities include overseeing ITSM migrations, developing orchestration platforms, and providing continued application support. This role offers competitive hourly remuneration between $40 to $60 and includes benefits such as health, dental, and vision insurance.

Responsibilities

• Lead and support Helix ITSM migrations from on-premise environments to the cloud.
• Develop and configure Kubernetes-based orchestration platforms.
• Automate deployment and operational tasks using Jenkins and Ansible.
• Perform database development and administration using Oracle SQL and PL/SQL.
• Migrate data using Helix Data Manager.

Skills

Kubernetes

Helm Charts

Jenkins with Groovy scripting

Ansible automation scripts

Oracle SQL

PL/SQL

AR System Development

Helix ITSM Administration

Splunk

Kafka

Education

Bachelor’s degree in Computer Science or Information Technology

Tools

Grafana

LoadRunner

JMeter

Job description

BMC Remedy Helix Migration Project (Remote)

Overview: We are seeking a skilled and experienced Helix ITSM Migration Specialist to join our team for a critical BMC Remedy Helix Migration Project. The ideal candidate will bring deep technical expertise in Helix ITSM application development and migration, automation, orchestration, and data management. Experience in upgrading and migrating BMC Remedy applications from on‑premise to cloud environments is essential.

Key Responsibilities:

• Lead and support Helix ITSM migrations from on‑premise environments to the cloud (version 21.03 or later).
• Develop and configure Kubernetes‑based orchestration platforms and manage Helm charts.
• Automate deployment and operational tasks using Jenkins (Groovy scripting) and Ansible.
• Write and maintain shell scripts on Linux systems.
• Perform database development and administration using Oracle SQL and PL/SQL, including creating jobs and stored procedures.
• Design, develop, and maintain AR System and ITSM application components including CMDB and Foundation data structures.
• Provide Helix ITSM application support and administration.
• Migrate data using Helix Data Manager (HDM) and manage data loading processes.
• Analyze application and system logs using AR Log Analyzer and troubleshoot performance or functional issues.
• Create dashboards and queries using Helix Dashboards (Grafana‑based).
• Utilize tools like Splunk and Kafka to monitor, query, and troubleshoot data flows.

Required Skills:

• Orchestration & Platform:
  • Kubernetes (Hands‑on development and troubleshooting)
  • Helm Charts (Creation and customization)
• Automation & Scripting:
  • Jenkins with Groovy scripting
  • Ansible automation scripts
  • Linux Shell scripting
• Database:
  • Oracle SQL (Basic and complex queries)
  • PL/SQL Scripting and Administration
• BMC Helix ITSM:
  • AR System Development
  • Helix ITSM Administration and CMDB Configuration (Version 21.03+)
  • Foundation Data Management
  • Helix Data Manager for Cloud Migration
• Tools:
  • Splunk (Query creation)
  • Kafka (Understanding of topics and data flows)
  • AR System Log Analyzer
  • Helix Dashboards (Grafana)
• Preferred / Optional Skills:
  • Java or Python development
  • Kubernetes Certification (CKA – Certified Kubernetes Administrator)
  • Experience with performance testing tools: LoadRunner, JMeter, Locust, or SOAP

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Proven experience in Helix ITSM migration projects and Remedy upgrades.
• Strong analytical and problem‑solving skills.
• Excellent communication and documentation abilities.

Compensation

Hourly Rate Range - $40-$60/hr

Benefits Offered

[Health, Dental, Vision Insurance]

Deadline

Applications accepted on a rolling basis until filled

Equal Employment Opportunity Statement

We are an Equal Pay Employer. All employment decisions, including compensation, benefits, hiring, training, and promotions, are made based on merit, qualifications, and business needs. We do not discriminate on the basis of gender, race, ethnicity, age, disability, sexual orientation, or any other protected characteristic. We are committed to ensuring equal pay for equal work and regularly review our compensation practices to promote fairness, equity, and transparency across our organization.