Remedy IT Analyst

TPI Staffing Inc.; Atlanta (GA); On-site; USD 80,000 - 100,000; Full time

Job summary

TPI Staffing Inc. is seeking a candidate for a position focusing on supporting IT Service Management applications. The role involves development and customization primarily using BMC Remedy and Service Now, with responsibilities spanning all phases of the System Development Lifecycle (SDLC).

Ideal candidates will have a Bachelor's degree in a related field, along with experience in BMC Remedy and Service Now. Strong analytical, technical writing, and interpersonal skills are essential for success in this role.

Qualifications

• 3-5 years of experience with BMC Remedy development and design.
• 1 year experience with Service Now development.
• Strong analytical and design skills.

Responsibilities

• Support IT Service Management applications focusing on BMC Remedy.
• Participate in all phases of the System Development Lifecycle.
• Understand technology issues and provide innovative solutions.

Skills

BMC Remedy development

Service Now development

Analytical skills

Technical writing

Interpersonal skills

Education

Bachelor of Science in Management Information Systems, Computer Science, Software Engineering, Business or a related field

Job description

Interview Process : Phone and Face to Face

End Client: (Direct Client)

JOB SUMMARY

This position is responsible for supporting IT Service Management applications. This position is primarily focused on development/customization and maintenance for BMC Remedy. This position will also perform development/customization within Service Now. This position will be responsible for assisting/participating in all phases of the System Development Lifecycle (SDLC), which include: research/planning, analysis, design, construction, implementation, and testing.

Any experience working within a phase of the SDLC or maintaining support for an enterprise/widely-used application is preferred.

JOB REQUIREMENTS

Education

• Bachelor of Science in Management Information Systems, Computer Science, Software Engineering, Business or a related field is required

Knowledge, Skills & Abilities

• 3-5 years of experience with BMC Remedy development, design, administration, and troubleshooting
• 1 year experience with Service Now development, design, administration, and troubleshooting
• Experience building integrations with BMC Remedy
• Experience upgrading BMC Remedy environments
• Experience building Service Now workflows
• Experience building integrations with Service Now
• Experience upgrading Service Now environments with the vendor
• Extensive knowledge of Service Management processes
• Knowledge of the System Development Lifecycle
• Knowledge of various software development methodologies
• Strong analytical skills with ability to identify and document and test detailed business requirements
• Strong design skills with ability to develop and document detailed technical specifications
• Strong technical writing skills
• Experience with data analytics
• Solid understanding of source control and change management
• Strong understanding of relational databases and specifically Configuration Management Databases (CMDB)
• Experience in supporting vendor applications
• Builds productive relationships with a focus on cooperation & teamwork
• Experience in serving various business partners on initiatives
• Delivers consistently, accurately, and quickly on business partner commitments
• Strong interpersonal skills
• Communicates effectively (verbal & written) with all levels of business partner, peer, and IT management
• Excellent problem-solving skills
• Ability to provide innovative solutions
• Ability to understand technology issues
• Proven ability to plan/organize and prioritize work assignments
• Knowledge of business functions and operations performed within the Company Information Technology Business Unit is desirable
• ITIL certification is a plus

Behavioral Attributes

• Proactive with ideas
• Results oriented
• Committed to creating and maintaining strong business partner relationships
• Ability to work independently or in a team
• Shows initiative and innovation
• Ability to think both strategically and tactically
• Commitment to continuous learning and improvement
• Makes safety a priority

OTHER REQUIREMENTS

• Signature of Intellectual Property Agreement form is required for all SCS IT employees
• Periodic 24x7 on call responsibilities

Additional Information

All your information will be kept confidential according to EEO guidelines.