Public Safety Lifecycle Services Manager

Motorola Solutions; Phoenix (AZ); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

10 Paid Holidays

Generous Paid Time Off

Job summary

Motorola Solutions in Phoenix seeks a Customer Support Manager to oversee Lifecycle Service contracts for Public Safety customers in Arizona, driving revenue and customer satisfaction. You’ll forecast, renew, and build relationships with customers and subcontractors to ensure contract success.

The role requires travel (10–25%), strong Salesforce experience, and a customer-focused mindset as you coordinate with internal teams to deliver service excellence and identify growth opportunities. U.S.

Qualifications

• Basic understanding of cybersecurity principles.
• Hands-on experience with Salesforce.
• Strong written and verbal communication skills.
• Proficiency in Google Suite and Microsoft Office Suite.
• Basic financial acumen and business literacy.
• A strong customer-focused, service-oriented mindset.
• Ability to communicate effectively with customer IT personnel regarding WLAN and wired infrastructure.

Responsibilities

• Act as the primary point of contact for customer management, ensuring seamless service delivery and SLA compliance.
• Address customer concerns promptly and drive corrective action plans to resolution.
• Manage and maintain contract scopes of service and ensure customers understand commitments.
• Provide customers with timely, accurate reporting as required by service agreements.
• Collaborate with customers and field teams to develop and maintain CSPs.
• Identify and capitalize on up-sell and cross-sell opportunities.
• Oversee deliverables, scope adherence, and service outcomes for subcontractors and vendors.
• Engage in case management to guarantee proper service delivery.
• Assist partners with payment and billing inquiries.
• Manage contract renewals and related SOW/CSP updates and pricing adjustments.
• Coordinate installation agreements, PO management, and change orders.

Skills

Cybersecurity basics

Salesforce

Google Suite

Microsoft Office Suite

Customer-focused mindset

Communication skills

IT liaison with WLAN/Wired infra

Tools

Salesforce

Google Suite

Microsoft Office

Job description

Motorola Solutions in Phoenix seeks a Customer Support Manager to oversee Lifecycle Service contracts for Public Safety customers in Arizona, driving revenue and customer satisfaction. You’ll forecast, renew, and build relationships with customers and subcontractors to ensure contract success.

The role requires travel (10–25%), strong Salesforce experience, and a customer-focused mindset as you coordinate with internal teams to deliver service excellence and identify growth opportunities. U.S.