Lifecycle Services: Customer Success Manager

Motorola Solutions; United States; Remote; USD 60,000 - 70,000; Full time

Benefits offered by this job

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

10 Paid Holidays

Generous Paid Time Off Packages

Employee Stock Purchase Plan

Paid Parental & Family Leave

and more!

Job summary

Motorola Solutions seeks an Associate Customer Support Manager (ACSM) to oversee Lifecycle Service contracts for public safety customers in the T7 Territory (AZ, CO, NM, NV, WY, UT). You’ll coordinate with customers, subcontractors, and Motorola teams to ensure delivery and contract compliance.

Requirements include a bachelor’s degree or 2+ years in related fields, U.S. work authorization, and up to 25% travel within AZ/CO.

Qualifications

• Bachelor’s degree OR 2+ years of experience in customer service, IT, project management, or public safety.
• Legal authorization to work in the U.S. indefinitely is required.
• Must reside in Arizona, Colorado, New Mexico, Nevada, Wyoming or Utah.

Responsibilities

• Provide customers a single point of contact for customer management and ensure service delivery and SLA compliance.
• Work with customers to discuss concerns and drive corrective actions to closure.
• Manage and maintain services scope as per services contract and ensure customers understand their obligations.
• Ensure customers receive timely reporting as required by the Services Contract.
• Manage sub-contractor deliverables and adherence to agreed scope and outcomes.
• Engage in case management to ensure proper service delivery.
• Assist partners and vendors with payment and billing issues.
• Identify and implement areas for improvement to enhance service quality.

Skills

Customer Satisfaction mindset

Strong communication skills

Ability to communicate with IT staff

Education

Bachelor’s degree OR 2+ years experience in related fields

Tools

Salesforce

MS Office

Excel

Oracle / Services Lifecycle tool

Job description

Motorola Solutions seeks an Associate Customer Support Manager (ACSM) to oversee Lifecycle Service contracts for public safety customers in the T7 Territory (AZ, CO, NM, NV, WY, UT). You’ll coordinate with customers, subcontractors, and Motorola teams to ensure delivery and contract compliance.

Requirements include a bachelor’s degree or 2+ years in related fields, U.S. work authorization, and up to 25% travel within AZ/CO.