Lifecycle Services & Customer Success Manager

Motorola Solutions; Phoenix (AZ); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Incentive bonus plans

Medical, dental, vision benefits

401K with company match

10 paid holidays

Generous PTO

Job summary

Motorola Solutions seeks an Associate Customer Support Manager to oversee Lifecycle Service contracts for Public Safety customers in the T7 territory, including Arizona, Colorado, New Mexico, Nevada, Wyoming and Utah. The role emphasizes customer satisfaction, contract governance, and cross-functional coordination with subcontractors and vendors.

Preference given to candidates in Arizona or Colorado. The position requires 25% travel and a base salary range of $60,000–$70,000 USD, plus benefits,

Qualifications

• Bachelor's degree OR 2+ years of experience in customer service, customer support, account management, Motorola services, IT, project management, military experience, or public safety experience.
• Legal authorization to work in the U.S. indefinitely is required; employer work permit sponsorship is not available.
• Residence in Arizona, Colorado, New Mexico, Nevada, Wyoming, or Utah; travel about 25% within AZ/CO is expected.

Responsibilities

• Provide customers a single point of contact for customer management and ensure service delivery and SLA compliance.
• Discuss concerns with customers and drive corrective actions to closure.
• Manage service scope per contract and ensure customers understand obligations.
• Ensure timely reporting as required by the Services Contract.
• Oversee subcontractor deliverables and adherence to scope and outcomes.
• Lead case management to ensure proper service delivery.
• Assist partners with payment and billing issues.
• Identify areas for service quality improvements and best practices.

Skills

Salesforce

Financial acumen

MS Office

Customer Satisfaction mindset

Oracle / Services Lifecycle tool

Excel

Call Center knowledge

Network Operations Center knowledge

Communication skills

WLAN & wired infrastructure knowledge

Education

Bachelor's degree

Tools

Salesforce

Oracle / Services Lifecycle tool

MS Office

Excel

Job description

Motorola Solutions seeks an Associate Customer Support Manager to oversee Lifecycle Service contracts for Public Safety customers in the T7 territory, including Arizona, Colorado, New Mexico, Nevada, Wyoming and Utah. The role emphasizes customer satisfaction, contract governance, and cross-functional coordination with subcontractors and vendors.

Preference given to candidates in Arizona or Colorado. The position requires 25% travel and a base salary range of $60,000–$70,000 USD, plus benefits,