Lifecycle Service & Customer Support Manager

Motorola Solutions; Denver (CO); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

10 Paid Holidays

Generous Paid Time Off Packages

Employee Stock Purchase Plan

Parental & Family Leave

Job summary

Motorola Solutions is seeking an Associate Customer Support Manager to oversee Lifecycle Service for assigned contracts across multiple states, ensuring customer satisfaction and service delivery. The role focuses on forecasting, renewals, and maintaining strong partnerships with customers and subcontractors.

Applicants should reside in AZ or CO with 25% travel; base salary ranges from $60,000 to $70,000 USD and offers comprehensive U.S. benefits.

Qualifications

• Bachelor's degree OR 2+ years of experience in customer service, support, or project management.
• Experience with Salesforce and reporting tools is required or strongly preferred.
• Strong communication skills and customer-focused mindset is essential.
• Proficient in MS Office; knowledge of Oracle/Services Lifecycle tool is a plus.

Responsibilities

• Provide customers a single point of contact for management and SLA compliance.
• Discuss concerns with customers and drive corrective actions to closure.
• Manage service contracts and ensure timely reporting and obligations are understood.
• Coordinate with subcontractors and vendors to ensure service quality and delivery.
• Support contract renewals, scope management, and transition from project to warranty support.

Skills

Salesforce

Financial acumen

MS Office

Customer satisfaction mindset

Oracle/Services Lifecycle tool

Excel

CallCenter/NOC knowledge

Communication skills

IT networking knowledge

Education

Bachelor's degree or 2+ years experience

Tools

Salesforce

Oracle/Services Lifecycle tool

MS Office

Excel

Job description

Motorola Solutions is seeking an Associate Customer Support Manager to oversee Lifecycle Service for assigned contracts across multiple states, ensuring customer satisfaction and service delivery. The role focuses on forecasting, renewals, and maintaining strong partnerships with customers and subcontractors.

Applicants should reside in AZ or CO with 25% travel; base salary ranges from $60,000 to $70,000 USD and offers comprehensive U.S. benefits.