Public Safety Dispatcher & Telecommunicator — 24/7 Ops

Regional 911 Intake Solutions; Florida; On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance resources

Professional development

Job summary

Regional 911 Intake Solutions in Florida seeks a Public Safety Dispatcher to manage emergency and nonemergency requests, verify locations, and coordinate with responders using CAD, radio, and mapping systems. The role requires strong multi-tasking, clear communication, and adherence to procedures.

Dispatchers may work nights or weekends and will complete required trainings, maintain records, and support interagency coordination to ensure rapid, accurate information flow during incidents.

Qualifications

• Typing accuracy and fast input while listening.
• Clear communication with the public and responders.
• Basic understanding of emergency protocols and operations.

Responsibilities

• Process emergency and nonemergency requests for public safety assistance.
• Verify incident locations and gather essential caller information.
• Classify and prioritize requests using approved procedures.
• Operate computer-aided dispatch, telephone, mapping, and radio systems.
• Coordinate response resources within assigned qualifications.
• Monitor unit status and communicate significant incident updates.
• Support interagency coordination and requests for additional assistance.
• Maintain accurate records and follow information-security requirements.

Skills

Typing

Active listening

Clear communication

Education

High school diploma or GED

Tools

Computer-aided dispatch

Telephone system

Mapping system

Radio systems

Job description

Regional 911 Intake Solutions in Florida seeks a Public Safety Dispatcher to manage emergency and nonemergency requests, verify locations, and coordinate with responders using CAD, radio, and mapping systems. The role requires strong multi-tasking, clear communication, and adherence to procedures.

Dispatchers may work nights or weekends and will complete required trainings, maintain records, and support interagency coordination to ensure rapid, accurate information flow during incidents.