Public Safety Dispatcher: 24/7 Emergency Communications

Regional 911 Intake Solutions; Town of Lima (NY); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional development

Employee assistance resources

Job summary

Regional 911 Intake Solutions seeks Public Safety Dispatchers/Telecommunicators to support the flow of information between the public and emergency responders. Responsibilities include call taking, dispatch of police, fire, or EMS as assigned, and maintaining situational awareness across multiple systems.

Work requires careful decision-making and adherence to agency procedures. Position involves operating CAD, telephone, mapping, and radio systems, with potential nights, weekends, and overtime

Qualifications

• High school diploma or equivalent is commonly required.
• Entry-level and experienced classifications may have different qualifications, training expectations, and compensation.
• Applicants should demonstrate accurate typing, active listening, clear communication, and the ability to switch between tasks.

Responsibilities

• Process emergency and nonemergency requests for public safety assistance.
• Verify incident locations and gather essential caller information.
• Classify and prioritize requests using approved procedures.
• Operate computer-aided dispatch, telephone, mapping, and radio systems.
• Coordinate response resources within assigned qualifications.
• Monitor unit status and communicate significant incident updates.
• Support interagency coordination and requests for additional assistance.
• Maintain accurate records and follow information-security requirements.

Skills

Typing speed

Active listening

Clear communication

Multitasking

Education

High school diploma

Tools

CAD systems

Telephone systems

Radio systems

Mapping systems

Job description

Regional 911 Intake Solutions seeks Public Safety Dispatchers/Telecommunicators to support the flow of information between the public and emergency responders. Responsibilities include call taking, dispatch of police, fire, or EMS as assigned, and maintaining situational awareness across multiple systems.

Work requires careful decision-making and adherence to agency procedures. Position involves operating CAD, telephone, mapping, and radio systems, with potential nights, weekends, and overtime