Public Safety Dispatcher & Telecommunicator

Regional 911 Intake Solutions; Kendall West (FL); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee-assistance resources

Professional development

Job summary

Regional 911 Intake Solutions seeks Public Safety Dispatchers and Telecommunicators to support information flow between the public and emergency responders. Responsibilities include call taking, dispatch, and EMS coordination as assigned.

Successful candidates will organize incoming information, apply agency procedures, and keep callers and responders informed while working in a fast-paced environment with strict confidentiality and shift flexibility.

Qualifications

• High school diploma or equivalent required or preferred.
• Accurate typing, active listening and clear communication essential.
• Ability to switch between tasks and stay organized under pressure.

Responsibilities

• Process emergency and nonemergency requests for public safety assistance.
• Verify incident locations and gather essential caller information.
• Classify and prioritize requests using approved procedures.
• Operate computer-aided dispatch, telephone, mapping, and radio systems.
• Coordinate response resources within assigned qualifications.
• Monitor unit status and communicate significant incident updates.
• Support interagency coordination and requests for additional assistance.
• Maintain accurate records and follow information-security requirements.

Skills

Typing

Active listening

Clear communication

Task switching

Multitasking

Education

High school diploma or equivalent

Tools

Computer-aided dispatch

Job description

Regional 911 Intake Solutions seeks Public Safety Dispatchers and Telecommunicators to support information flow between the public and emergency responders. Responsibilities include call taking, dispatch, and EMS coordination as assigned.

Successful candidates will organize incoming information, apply agency procedures, and keep callers and responders informed while working in a fast-paced environment with strict confidentiality and shift flexibility.