Impactful Public Safety Dispatcher & Telecommunicator

Regional 911 Intake Solutions; Phoenix (AZ); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional development

Job summary

Regional 911 Intake Solutions is seeking Public Safety Dispatchers and Telecommunicators to support the flow of information between the public and emergency response agencies. Responsibilities may include call taking, police and fire dispatch, EMS, or combined duties.

This role blends communication, technology, and careful decision-making as you organize data, apply procedures, and keep callers and responders informed. Training and certifications vary by jurisdiction.

Qualifications

• High school diploma or equivalent commonly required.
• Accurate typing, active listening, clear communication, multitasking.
• Certifications depend on services handled and jurisdiction training standards.

Responsibilities

• Process emergency and nonemergency requests for public safety assistance
• Verify incident locations and gather essential caller information
• Classify and prioritize requests using approved procedures
• Operate computer-aided dispatch, telephone, mapping, and radio systems
• Coordinate response resources within assigned qualifications
• Monitor unit status and communicate significant incident updates
• Support interagency coordination and requests for additional assistance
• Maintain accurate records and follow information-security requirements

Skills

Accurate typing

Active listening

Clear communication

Multitasking

Education

High school diploma or equivalent

Tools

CAD systems

Radio systems

Job description

Regional 911 Intake Solutions is seeking Public Safety Dispatchers and Telecommunicators to support the flow of information between the public and emergency response agencies. Responsibilities may include call taking, police and fire dispatch, EMS, or combined duties.

This role blends communication, technology, and careful decision-making as you organize data, apply procedures, and keep callers and responders informed. Training and certifications vary by jurisdiction.