Public Safety Communications Dispatcher

Regional 911 Intake Solutions; Woodstock (VA); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance resources

Professional development

Job summary

Regional 911 Intake Solutions in Virginia is seeking Public Safety Dispatchers and Telecommunicators to support emergency response centers. You will take calls, verify locations, classify requests, operate CAD, phones, mapping, and radios, and coordinate resources.

The role requires a high school diploma, strong typing, active listening, clear communication, and the ability to multitask. Training, background checks, and shift work (nights, weekends, holidays, overtime) apply.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Typing, active listening, clear communication, and the ability to switch between tasks are essential.
• Certifications depend on services handled and jurisdiction’s training standards.

Responsibilities

• Process emergency and nonemergency requests for public safety assistance.
• Verify incident locations and gather essential caller information.
• Classify and prioritize requests using approved procedures.
• Operate CAD, telephone, mapping, and radio systems.
• Coordinate response resources within assigned qualifications.
• Monitor unit status and communicate significant incident updates.
• Support interagency coordination and requests for additional assistance.
• Maintain accurate records and follow information-security requirements.

Skills

Typing

Active listening

Clear communication

Multitasking

Education

High school diploma or equivalent

Tools

CAD system

Telephone system

Radio system

Job description

Regional 911 Intake Solutions in Virginia is seeking Public Safety Dispatchers and Telecommunicators to support emergency response centers. You will take calls, verify locations, classify requests, operate CAD, phones, mapping, and radios, and coordinate resources.

The role requires a high school diploma, strong typing, active listening, clear communication, and the ability to multitask. Training, background checks, and shift work (nights, weekends, holidays, overtime) apply.