Public Safety Communications Pro

Regional 911 Intake Solutions; Greenville (IN); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee-assistance resources

Professional development

Job summary

Regional 911 Intake Solutions in the United States seeks a dedicated telecommunicator to handle emergency and nonemergency requests, operate CAD and radio systems, and coordinate responders with accuracy and calm under pressure.

The role requires typing accuracy, strong listening, and clear communication, with training and certifications depending on services and jurisdiction. Expect shift work, potential nights, weekends, and overtime as needed.

Qualifications

• High school diploma or equivalent required; training may vary by jurisdiction.
• Accurate typing, active listening and clear communication essential.
• Certifications depend on services handled and jurisdiction training standards.

Responsibilities

• Process emergency and nonemergency requests for public safety assistance
• Verify incident locations and gather essential caller information
• Classify and prioritize requests using approved procedures
• Operate computer-aided dispatch, telephone, mapping, and radio systems
• Coordinate response resources within assigned qualifications
• Monitor unit status and communicate significant incident updates
• Support interagency coordination and requests for additional assistance
• Maintain accurate records and follow information-security requirements

Skills

Typing

Active listening

Clear communication

Education

High school diploma or equivalent

Tools

CAD

Mapping software

Radio systems

Job description

Regional 911 Intake Solutions in the United States seeks a dedicated telecommunicator to handle emergency and nonemergency requests, operate CAD and radio systems, and coordinate responders with accuracy and calm under pressure.

The role requires typing accuracy, strong listening, and clear communication, with training and certifications depending on services and jurisdiction. Expect shift work, potential nights, weekends, and overtime as needed.