Public Safety Dispatcher - Emergency Communications

Regional 911 Intake Solutions; Normal (IL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Retirement plans

Paid leave and education resources

Continuing education support

Premium pay varies by agency

Job summary

Regional 911 Intake Solutions seeks qualified Police Dispatcher candidates to receive emergency and nonemergency requests, document incidents, and dispatch officers while maintaining clear communications. The role emphasizes accurate data entry, rapid prioritization, and coordination with public safety partners.

Ideal applicants will have a high school diploma or equivalent, strong typing and listening skills, and the ability to learn jurisdictional geography.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Typing, listening, and clear radio communication are essential.
• Ability to learn jurisdictional geography and access to CJIS may require screening.

Responsibilities

• Receive emergency and nonemergency requests for police assistance.
• Document incident locations, suspect descriptions, vehicle details, and reported hazards.
• Assign calls to available officers according to priority and agency procedures.
• Monitor officer status, radio traffic, and requests for assistance.
• Relay updates about changing incidents and potential safety concerns.
• Conduct authorized records inquiries after completing required training.
• Coordinate with neighboring agencies and other emergency services.
• Maintain clear incident records and safeguard restricted information.

Skills

Typing accuracy

Radio communication

Multitasking

Geography knowledge

Education

High school diploma or equivalent

Tools

Criminal justice information systems

Job description

Regional 911 Intake Solutions seeks qualified Police Dispatcher candidates to receive emergency and nonemergency requests, document incidents, and dispatch officers while maintaining clear communications. The role emphasizes accurate data entry, rapid prioritization, and coordination with public safety partners.

Ideal applicants will have a high school diploma or equivalent, strong typing and listening skills, and the ability to learn jurisdictional geography.